Job Description
he Deployment team at Zscaler helps customers properly deploy their Zscaler solution. A Professional Services Consultant at Zscaler is a senior technical individual contributor, traveling to customer sites to assist in proper design and deployment.
In this role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed.
Responsibilities:
Approximately 60% of your time will be directly owning the deployments at Zscaler's largest and most complex accounts.
Perform technical escalation management.
Peer review customer facing deployment plans and documentation.
Support Zscaler's partner enablement by being a point of contact for technical deployment leadership and process knowledge.
Understand and research Zscaler products and road map to promote PS team readiness by writing KB articles and facilitating training and knowledge transfer across the PS team.
Provide deployment advisory services including best practice design, recommendations, and configurations
Travel to customer locations to assist customers in short-term professional service engagements
Assist deployment customers with testing or troubleshooting. Escalate to support as required
Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
Become a Zscaler cloud services expert through self-study, company training, and a desire to excel
~ 75-100% travel per month
Other duties or projects, as assigned
Qualifications
Additional Information
The base salary range for this full-time position starts at $200,000 + bonus + equity + benefits.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
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What You Can Expect From Us:
Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com. This email address is used specifically for accommodation requests only, and resumes, CV's, or questions other than accommodations will not be replied to or accepted.