Job Description

Resident Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months). Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are proper designed, configured, resilient, and that overall best practices are followed.

This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer’s site may be required on an as-needed basis.

** ALTERNATE OPTION
This opportunity is for an Onsite Resident Consultant position and the candidate will be required to perform their work onsite at a pre-approved customer work location for a specified number of hours per week (usually ~40/hours per week). Remote work is expected to be limited for this position.**

Responsibilities:

• Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.
• Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.
• Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.
• Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
• On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.
• Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.
• Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Qualifications

• 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).
• Deep understanding of networking and/or security in Enterprise environments.
• Able to learn and support cutting-edge technologies while context-switching.
• Strong understanding of how to navigate technical and architectural discussions.
• Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.
• Excellent communication and follow-up skills across internal and external organizations.
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.
• Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
• Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
• Experience working within or directly with the US Federal Government preferred.

Preferred Skills:

• Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.
• Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
• Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.
• Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.

Additional Information

The base salary range for this full-time position is $106,00 to $125,000 + commission/bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

#LI-MS5

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to accommodations@zscaler.com. This email address is used specifically for accommodation requests only, and resumes, CV's, or questions other than accommodations will not be replied to or accepted.