Job Description

RESPONSIBLE FOR THE IDENTIFICATION, PLANNING, AND DEVELOPMENT OF NEW SERVICE OFFERINGS FOR EXISTING AND NEW PRODUCTS.  WILL LEAD THE OVERALL GLOBAL STRATEGY FOR ZSCALER’S PROFESSIONAL SERVICES OFFERINGS IN ORDER TO DRIVE HIGHER CUSTOMER ADOPTION AND OPTIMIZATION OF SERVICES.  WORKS CLOSELY WITH INTERNAL STAKEHOLDERS SUCH AS PRODUCT MANAGEMENT, PRODUCT MARKETING, CUSTOMER SUCCESS, AND SALES TO COORDINATE AND DESIGN SERVICES OFFERINGS IN ORDER TO PROVIDE THE HIGHEST LEVEL OF SOLUTION OPTIMIZATION AND VALUE.  ALIGNS PROFESSIONAL SERVICES STRATEGY WITH BUSINESS GROWTH PLANS AND REVENUE OBJECTIVES.

RESPONSIBILITIES

• DESIGN SERVICE OFFERINGS AND PACKAGES FOR THE ENTIRE SOLUTION PORTFOLIO.

• ESTABLISH PRICING MODELS BASED ON MARKET ANALYSIS AND COMPETITIVE INTELLIGENCE.

• DEFINE AND EXECUTE GTM STRATEGY GLOBALLY FOR ALL SERVICES OFFERINGS FOR EXISTING AND NEW SOLUTIONS.

• ESTABLISH NSI STRATEGY ROADMAP RELATIVE TO NPI INITIATIVES AND ENSURE THE TWO ARE ALIGNED.

• COLLABORATE WITH LEADERS OF CUSTOMER SUCCESS, PROFESSIONAL SERVICES, CUSTOMER SUPPORT, AND TECHNICAL ACCOUNT MANAGEMENT TO ENSURE  SERVICES OFFERINGS AND GTM PROCESSES ARE IN SYNC WITH PERSONNEL/HEADCOUNT FORECASTING AND RESOURCE LEVELS AND BUDGETS.

• RESPONSIBLE FOR LEADING NEW SERVICE OFFERING LAUNCHES.

• ESTABLISH METRICS AND ANALYTICS NECESSARY TO DEVELOP FINANCIAL MODELS NEEDED TO SUPPORT GLOBAL SERVICES EXPANSION AND ALIGNMENT WITH CUSTOMER VALUE AND ADOPTION.

Qualifications

• EXPERIENCE IN SERVICES PORTFOLIO MANAGEMENT FOR SAAS, PAAS, IAAS PRODUCTS AND TECHNOLOGY.

• MINIMUM 5 YEARS OF EXPERIENCE LEADING GLOBAL SERVICES INITIATIVES INCLUDING; DEFINING THE GLOBAL PROFESSIONAL SERVICES OFFERING ROADMAP, DRIVING SERVICES GTM INITIATIVES, ESTABLISHING PRICING MODELS, AND IDENTIFYING NEW SERVICE OFFERING OPPORTUNITIES.

• UNDERSTANDING OF THE LAND AND EXPAND APPROACH WITHIN LARGE ENTERPRISE CUSTOMERS RELATIVE TO PROFESSIONAL SERVICES.

• PROVEN TRACK RECORD GROWING THE OVERALL SERVICES PORTFOLIO AND REVENUE WITHIN A TECHNOLOGY SAAS, IAAS, OR PAAS  COMPANY PREFERABLY WITH SECURITY AND NETWORKING TECHNOLOGIES.

• EXPERIENCE IN FAST GROWTH ENVIRONMENTS WHILE ACQUIRING NEW COMPANIES/PRODUCTS AND INCORPORATING THOSE INTO THE OVERALL SERVICES OFFERINGS.

• EXPERIENCE UTILIZING DATA ANALYTICS TO BUILD BUSINESS CASES AND FOR TRENDING ANALYSIS.

• MINIMUM BS IN BUSINESS, ENGINEERING, COMPUTER SCIENCE, MIS OR RELATED FIELD.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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WHAT YOU CAN EXPECT FROM US:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

WHY ZSCALER? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.  Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.