Job Description

The Client Specialist is the key provider of customer care acting as liaison between clients and our technical laboratory staff. In this position, you will provide our clients with outstanding customer service using excellent communications skills and automated information systems. Must be able to analyze the customers' needs, setup accounts, ensure correct analysis is performed, and transmit the final report of analysis with necessary training.

• Communicate with clients, answering or routing questions as appropriate and liaison between client and technical laboratory staff.
• Set up new client accounts in the LIMS and in conjunction with Accounting Department; periodically updating client account information as needed.
• Receive and log submitted testing samples, identifying sample priority, verifying sample information, noting special requests and instructions. This includes routine, daily samples, special projects and retrieving samples for retesting or additional tests as requested.
• Issue reports, certificates, certificate revisions and document accordingly to meet client needs and within SGS guidelines.
• Train and convert clients to usage of website for results and information.
• Inform management staff of all customer concerns.
• Maintain records, files and related to duties.
• Ensure quality and confidentiality of client and company information and take an active role in updating Quality System.
• Maintain quality protocols for testing area and implement preventative practices.
• Assist in other areas of the company as needed.
• Promote responsibility, good work habits, a positive work environment and improving customer service.
• At all times, comply with SGS Code of Integrity and Professional Conduct.

Qualifications

• High school diploma or equivalent (Required)
• College Degree (Preferred)
• 0-2 years experience in a customer service support, preferably in an agriculture testing laboratory

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.