Job Description

As a FIELD TECHNICIAN, you will help support one client with all manner of IT troubleshooting, maintenance and project execution. You will work closely with the client to meet their requirements and IT solution needs.

RESPONSIBILITIES

· Conduct proactive and reactive desktop and network support.

· Quickly responds to phone calls or emails for technical support

· Install, test, and troubleshoot application software

· Provides technical support; identify, diagnose and resolve problems for clients that includes hardware, software and network related issues.

· Use incident management system to properly communicate, document, track, resolve, and escalate issues

· Collaborate with team members to ensure high levels of customer support and satisfaction

· Educate users on applications and resolutions in a prompt and professional manner

· Maintains proper client documentation related to their networks, software and equipment.

· Lead IT Training sessions (remotely) as needed

· Provide off-hours coverage with on-call rotation as needed

TECHNICAL REQUIREMENTS

· Knowledge of Microsoft Windows including configuration, driver installation, and general troubleshooting

· Advanced knowledge of Microsoft Office 365

· Knowledge of networking in a Microsoft environment (TCP/IP, DHCP, etc.)

· Knowledge of PC hardware and repair

· Knowledge of Active Directory

· Knowledge of Windows file-sharing and permissions

· Knowledge of Remote Desktop

· Knowledge of Anti-virus, Anti-spam and Anti-malware

ENVIRONMENT

You will be working at client sites as well as from home. A broadband internet connection is required, with minimal speeds of 25/5. You will be required to be logged into a video chat during work hours to collaborate with staff. And have the ability to wire in your VoIP phone.

Schedule:

• Monday to Friday
• Nights and weekends on Call

** MUST AGREE TO COVID-19 TESTING EVERY 30 DAYS**

Experience:

• customer service: 1 year (Preferred)
• Technical Support: 2 years (Preferred)

Education:

• Associate (Preferred)

Work authorization:

• United States (Preferred)

Qualifications

· A degree (preferred - not required)

· 2+ years of experience in an IT technical support required

· Strong written and oral communication skills

· Strong analytical and problem-solving ability

· Strong ability to work independently and resolve issues

· Strong ability to quickly diagnose, organize and prioritize issues

· Strong level of client service experience

· Ability to work with and communicate effectively with all levels of staff, clients, and other IT personnel

· Self-motivated, disciplined, and able to execute tasks and make independent decisions

· Ability to effectively and productively work from home

Additional Information

All your information will be kept confidential according to EEO guidelines.

You must pass the following: Background check Drug test Have reliable transportation