Job Description

The Training Manager CBE NAM manages the Training team and ensures the successful delivery of the training courses for the Certification and Business Enhancement (CBE) department in North America. They also collaborate with the global Training team and acts as the primary point of contact for training-related queries. The Training Manager also reports the monthly financial status and supports the Business Sector Vice Presidents with the growth of the training business.

• Ensures the proper systems, procedures, and resources are in place to successfully deliver training courses across all three modalities (Instructor Lead, Virtual Instructor Lead, and e-Learning) aligned to the business unit strategy for growth and market demands.
• Coordinates assignments and scheduling of trainers for execution of training. Performs maintenance of the databases, files, and records created as applicable to trainings.
• Manages internal subject matter experts, 3rd party providers and collaboration partners for course development and/or delivery, to include coordination of resources and ensuring levels of product quality and service are achieved.
• Manages the local instructor pool including interviewing, on-boarding, delivery of train-the-trainer sessions, establishment, negotiate rates and communication of KPI’s and individual performance management.
• Creates and ensures appropriate maintenance of all CBE NAM Training programs (i.e. NAM Product Portfolio)
• Manages the KN NAM training team in the day-to-day performance of their jobs. Provides leadership, establishes employees' goals, conducts interviews, performance evaluations and coaching sessions; hires and trains new staff.
• Reports monthly on financial status and operational performances of training department & coordinates invoicing activities as directed by Finance/Accounting. Controls costs and profitability of the Training Team.
• Collaborates with the Global Academy, identifies best practices and integrates these into NAM systems and processes.
• Collaborates with Business VP’s and align with the business strategy and work closely with the marketing team to develop go-to-market strategies to expand the business and improve our competitive position.
• Collaborates with the sales team to define sales targets and to establish a robust sales pipeline.

Qualifications

EDUCATION AND EXPERIENCE
Required:

• Bachelor’s degree in an Education related field of study AND
• 7+ years of relevant experience, including Instructional Design
• 3+ years supervisory experience

Preferred:

• Master’s degree in Instructional Design in combination with experience outlined above

KNOWLEDGE/ SKILLS/ ABILITIES

• Intermediate user proficiency E-learning authoring tools (Articulate Storyline, Adobe) and graphic design
• Knowledge of Learning Management System (LMS)
• Knowledge of virtual training platforms (Skype, GoToMeeting, WebEx, Adobe, etc.)
• Strong organizational, project management and learning outcome analysis skills
• Understanding of Management Systems and Regulatory Safety and Quality standards is helpful
• Leadership abilities
• Ability to prioritize work, set up goals and track achievements
• Language Skills: English – Advanced level
• Mathematical Skills: Basic level
• Reasoning Skills/Abilities: Advanced level

COMPUTER SKILLS

• Microsoft office (Word, Excel, PowerPoint, Outlook, OneNote, SharePoint) – Intermediate user proficiency

TRAVEL

• Travels up to 5% of the time.

Additional Information

In the course of employment, you will be required to travel to and/or work at a client site. The company requires employees to be vaccinated against COVID-19 in order to travel commercially and many clients require visitors performing work at their locations to be vaccinated. Therefore, this role requires a candidate who is fully vaccinated or will be prior to an anticipated start date. The successful candidate will be required to provide proof of having received a COVID-19 vaccination.

The company will provide a reasonable accommodation upon request after an offer is extended.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability

All your information will be kept confidential according to EEO guidelines.