Job Description

The Quality Assurance Coordinator will assist with planning and implementation of the Compliance and Performance Improvement (CPI) program for Wellness Pointe, with particular emphasis on quality assurance and performance improvement. Additionally, the position will have responsibility for coordinating and implementing all activities related to Patient Centered Medical Home recognition (PCMH).

• Coordinates and follows up with CPI Committee members, health system
  management, and staff to ensure the regular conduct of Compliance and Performance Improvement Annual Plan activities and related tests of change, to include patient experience surveys, ongoing record reviews, clinical outcomes indicators, etc.

• Coordinates staff quality education activities and improvement process training

• Coordinates patient experience improvement activities, including responding to
  patient/client complaints, measuring customer satisfaction, engaging consumers in improvement activities, and related customer service matters

• Coordinates and train center staff on the required elements of PCMH model

• Assists in report preparation and submission, including UDS, BPR and F-PAR reporting

• Assists with planning and implementation of special projects and initiatives as
  requested

• May attend Board meetings as requested

• Carries out other duties as assigned

Qualifications

MINIMUM REQUIREMENTS

• Bachelor's degree in healthcare administration, business administration or a related field plus one to three years in a compliance/quality improvement role
• Experience within a healthcare environment preferred
• Mental and physical health sufficient to meet the demands of the position
• Requires a valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by State of Texas statute

REQUIRED SKILLS

• Experience in Continuous Quality Improvement Initiatives preferably in a clinical setting
• The ability to properly facilitate engaging meetings
• Energetic, critical thinking, and creative individual with high ethical standards and an appropriate professional image
• The ability to work on multiple tasks/initiatives simultaneously, independently and effectively under pressure
• Proficient in Microsoft (MS) Office Suite
• Demonstrated human relation and effective communication skills also required
• Superior organizational and problem solving skills

PHYSICAL REQUIREMENTS

_Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.

The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.

The occupant may, at times, lift and/or move objects up to 30 pounds. The noise level in the work environment is usually moderate._

Additional Information

Wellness Pointe is an Equal Opportunity, 'Veteran Friendly' Employer.