Job Description

SUMMARY

Responsible for drafting written customer test reports based on testing performed in a CRS laboratory. Also for quality control activity for the chemistry laboratory. This position also takes the lead in projects for key-account clients to generate the customized format of reports.

REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

• Works under limited or no supervision to perform the following job functions, generally:
• Prepare written reports for customers utilizing data from testing according to procedure, paying specific attention to detail regarding purchase order, quotations, and customer exceptions.
• Transpose numbers and words from various formats and compile a word document report along with adding test requirements.  
• Create formats and document templates
• Complete all reports prior to date due so that sufficient time is given for report review.
• Organize incoming projects by date due and severity based on duration.
• Read and interpret documents such as test procedures, literature references, safety rules, operation and maintenance instructions and manuals.
• Write reports in conventional, professional and scientific manner in preparing routine reports and correspondence.
• Speak effectively to customers or employees of the organization
• Periodic analysis of known standards and/or samples relative to various areas of testing are employed both as a means of method validation and analytical proficiency.
• May act as Team Lead and be responsible for reviewing written customer test reports drafted by the team of report writers in a CRS laboratory
• Adheres to internal standards, policies and procedures.
• Handle customers (internal and external) complaint if necessary
• Monitor the quality of the test done provided by the operation team
• Involve in quality control activity for different test assigned by the supervisor
• Performs other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

REQUIRED: 

• Bachelor’s Degree in a relevant SBU scientific field
• 1 years related experience

LICENSES / CERTIFICATIONS

• A valid and current Driver’s license may be required if the role requires driving a company vehicle.

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: Advanced written and spoken English
• Mathematical Skills: Intermediate
• Reasoning Skills/Abilities: Intermediate
• Computer Skills: Advanced proficiency in Microsoft Office Suite preferred, particularly Outlook, Excel, and Word.

Other skills:

• An understanding of General Chemistry
• Strong organizational aptitude
• Must be able to type 15-25 reports per day.
• Ability to execute detailed but uninvolved written or oral instructions.
• Ability to work independently under the direct supervision
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to understand working principle of different analytical test
• Must be able to do quality check to ensure the accuracy of the test data provided from the operation team
• Ability to operate the software of different analytical instrument to extract the information for further review
•  Ability to follow directions ensuring the end results are accurate and completed with the required timeframe.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.