JOB SUMMARY

About the Position: Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army. This position will be filled under Direct Hire Authority (DHA) for Domestic Defense Industrial Base (DIB) and Major Range and Test Facilities Base (MRTFB) in Department of Defense (DoD).

JOB DESCRIPTION

• Maintain static and dynamic web sites or portals using standard programming languages.

• Ensure websites comply with regulatory requirements, such as the American Disabilities Act.

• Improve team effectiveness, efficiency and work products.

• Ensure all team members participate in planning for achievement of team goals and objectives.

• Communicate assistance and advisory services of Internet and Intranet systems.

QUALIFICATIONS

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Lead IT Specialist (Internet/Policy Planning): Specialized Experience: One year of specialized experience which includes: 1) Leading a team and/or individual member(s) engaged in systems and technologies used in internet management services; 2) Developing and monitoring metrics used in evaluating the organizations accomplishments of IT goals and objectives; 3) Monitoring functionality, security and integrity of web hosting operations; AND 4) Troubleshooting and resolving technical problems with the design and delivery of Internet and or Intranet services. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Customer Service Leadership Planning and Evaluating Technical Competence Web Technology

The U.S. Army Communications-Electronics Command (CECOM) is the Army’s materiel integrator for Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) readiness. As a major subordinate command of the U.S. Army Materiel Command (AMC), CECOM collaborates with Army Commands, Program Executive Offices, other AMC commands, and industry partners to provide, integrate, and sustain world-class C5ISR hardware, software, and mission command capabilities for the joint warfighter. CECOM maintains a global team of approximately 9,000 Soldiers, civilians, and contractors and is headquartered at Aberdeen Proving Ground (APG), MD.