2020 Bloomberg Customer Support Representative - Portuguese Speaker (March)

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Bloomberg

Bloomberg

2020 Bloomberg Customer Support Representative - Portuguese Speaker (March)

New York, NY
Full Time
Paid
  • Responsibilities

    Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.

    As a Bloomberg Customer Support professional, you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

    You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. You will be assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We solve our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with sensitive information and highly sophisticated tools, we ensure the security of our clients’ accounts and data. Secondly, you will communicate with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages What's in it for you?

    We provide all new hires with a comprehensive training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product and hardware setup, and troubleshooting issues. The training helps to equip you with the necessary soft skills required to provide outstanding customer service to Bloomberg's 325,000 clients and 19,000 employees.

    You'll never stop learning...we'll invest in your career, given our unrivaled approach to career development. Our expert Bloomberg Customer Support (BCS) representatives have the opportunity to be involved in mentoring, recruiting, projects, quality control and idea generation which will help you expand your skills. Upon a successful period in Bloomberg Customer Support, you will be able to develop your career across the company. There is a diversity of successful career advancements into Finance, Sales, Data Analysis, Accounting or advanced IT Roles.

  • Qualifications

    Who you are:

    You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

    You’ll need to have:

    • Bachelor's degree or equivalent experience
    • Read, write, and speak proficient English & Portuguese
    • Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
    • A demonstrated interest in Finance and / or Technology
    • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
    • Willingness to learn new technologies and ability to retain information
    • Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
    • An interest in progressing a career within Bloomberg

    We’d love to see:

    • Work experience in a client/customer facing role
    • Curiosity to identify, research, and resolve customer technology, software and hardware issues
    • Awareness of data management, privacy and information security
    • Aptitude to work within highly connected and software-based systems

    You'll need to be able to:

    • Start full time work in March 2020
    • Occasionally work weekends or on a bank holiday (weekday off in lieu)
  • Industry
    Financial Services
  • About Us
    Bloomberg is building the world's most trusted information source and community for financial professionals. As a global information and technology company, Bloomberg uses its dynamic network of data, ideas and analysis to solve difficult problems.