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2020 Individual Life Insurance Service Experience Internship

Learn more about Prudential


2020 Individual Life Insurance Service Experience Internship

Jacksonville, FL
  • Responsibilities

    Your Impact:

    Do you have the drive to achieve above and beyond expectations and a passion to help people? Are you highly motivated, analytical, and looking to thrive in a fast-paced environment? If you have the desire and vision to think creatively and are results-driven, then the Service Experience internship on the Individual Life Insurance team is for you!

    During the 10-week internship, you will have the opportunity to rotate within the following 3 functions of Individual Life Insurance:

    • Customer Value Center: optimizes the profitability of Prudential’s in-force life insurance policies and cultivates customer advocates through targeted customer retention and client-initiated sales
    • New Business Case Management supports distribution partners in selling Life Insurance through case coordination, relationship-based service, and process education
    • Compensation Operations: administers compensation programs for Prudential Advisors and maintains all producer information to ensure timely and accurate payments bi-weekly

    Job Responsibilities:

    • Gain an understanding of the different businesses that make up Individual Life Insurance, such as Underwriting, Claims, Service, Marketing, Product, Distribution (Sales) and Compensation
    • Work closely with seasoned leaders, mentors, and coaches to assist in the information gathering process necessary to evaluate, analyze and manage data related to the Individual Life Insurance business
    • Analyze customer data and provide thoughtful process improvement solutions that benefit the customer experience
    • Learn project management and process improvement methodologies that will assist in conducting root cause analysis. Based on projects at the time, the potential to facilitate meetings, maintain project plans, follow with key stakeholders on deliverables, create presentations and agendas, and in some cases, prepare meeting minutes


    We review applications on a rolling basis and we encourage you to apply as soon as you are ready. Our goal is to notify you of your status within 2 weeks after each application period concludes.

    Application Periods: - Period 1: July 15, 2019, to August 15, 2019 - Period 2: August 15, 2019, to September 4, 2019 - Period 3: September 4, 2019, to October 13, 2019

    All applications should be fully completed by October 13, 2019

  • Qualifications
    • Candidates must be enrolled in an accredited bachelor’s program graduating between December 2020 and May 2022
    • All majors welcome; Minimum 3.0 GPA required
    • Demonstrated interest, skills and/or experience or majoring in Finance, Risk Management, Marketing, Communications, Customer Service, Insurance, Computer Science, Business, or Accounting, is a plus
    • Prudential does not provide visa sponsorship for this position. Successful candidates must possess the requisite US employment authorization to be eligible for consideration
    • Strong written and verbal communication skills
    • Strong analytical, problem-solving and critical thinking skills
    • Ability to build relationships, influence people, work within a team environment, and be independent
    • Proficient with MS Office Suite (Excel, Word, PowerPoint, MS Project) and digitally savvy

    Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Our businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

    Our Process:

    1. Submit your application and digital introduction – You only need to complete one digital introduction once per recruiting season even if you apply for multiple early talent roles.
    2. Participate in a digital first-round interview – You may be invited to complete a digital first-round interview, with 2 – 3 questions to showcase skills and experience relevant for the role.
    3. Join us at Prudential for final round interviews – If selected, you’ll join us at Prudential for final round interviews to learn more about our business, culture and the early talent opportunities available across our organization.

    For 2020 early talent roles, our process is designed to help you learn more about Prudential and share your story with us. Digital interviewing allows greater flexibility, enables a quicker interview process, allows us to meet more candidates and share your story with more members of your team. Want to learn more? Click here to review our FAQ’s.

    ©2019. Prudential Financial, Inc. Prudential is an equal opportunity employer (disability/veterans). EEO is the law.

  • Industry
    Financial Services
  • About Us

    This is one of the most exciting times in our history. We recently realigned our U.S. business strategy and launched company-wide initiatives to transform how we work and how we serve more than 30 million customers. We’re bringing a customer obsessed, fully inclusive, outcomes driven, risk smart and tech forward approach to everything we do. Across Prudential, you will have the opportunity to learn from talented professionals, work on exciting projects and make an impact.