At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

2024 Spring Intern Program - Operations Support Intern (DFW or Longview)

Number of Openings: 1

Mr. Cooper's spring internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your spring at Mr. Cooper and gain a career where you can make a difference! Our spring internship program begins in January 2024 and ends in March 2024.

Roles and Responsibilities:

The Operations Support Specialist Intern will have the opportunity to learn the full scope of Mr. Cooper’s customer care and customer operations depart ment s . The selected candidate will learn skills that build a lasting foundation that is needed to have a career in the mortgage business. This is a chance to gain exposure to Mr. Cooper’s culture, learn how a mortgage works for the customer, build business relationships and develop your career through effective training, communication, and teamwork.

Roles and Responsibilities:

• Assist with new hire learning (onboarding, training, etc.)

• Responsible for the support functions necessary to drive system and/or process enhancements for the customer operations team

• Oversee various projects

• Serve as an approachable source of knowledge and experience to team members to help drive process effectiveness and improvement

• Other duties as assigned

Basic Qualifications:

• Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university or have graduated within one year of start date (June 2024)  

• 1-2 years of customer service experience

• Strong communication (written and oral) skills

• Desire to work in a fast-paced call center environment

• Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future)

Preferred Qualifications:

• Critical thinking and ability to see the larger picture

• Strong analytical reasoning and problem-solving skills with a continuous improvement mindset

• Focus on professionalism and creative thinking

• Familiarity with Microsoft Office Suite (Word , Excel, and PowerPoint)

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper Group is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave these principles of throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.