DESCRIPTION

The Dealer Administrative Services Specialist is an entry level role and is responsible to process the cancellations of eligible PIF GAP ancillary products, collect from the Dealers/Fulfillment Partners and Insurance providers any unearned refunds that may be due the consumer, provides information to callers, clerical work, minor administrative and business details by performing the essential functions and responsibilities outlined.

WHAT IS A DAY IN THE LIFE AT FLAGSHIP AS A DEALER ADMINISTRATIVE SERVICES SPECIALIST?

• Average minimum of 60-100 calls per day.

• Average minimum of 20 RPC’s (right party contact) per day.

• May perform documented follow-up and collections of other dealer receivables including ancillary products, dealer negative reserve, and misrepresented equipment.

• Review and verify identified expired and claims processed information obtained from F&I portal from product providers and administrators.

• Composes routine correspondence.

• Organizes and maintains file system, and files correspondence and other records

• Conducts research and follow up with insurance provider companies verifying that the ancillary product policies/agreements presented to Flagship on the Retail Sales Contract purchased by the consumer have been registered and purchased by the dealership or Fulfillment Partner on behalf of the consumer

ABOUT YOU:

• Multitasking ability

• One-two work experience

• Accuracy/attention to detail

• Customer service, outgoing positive attitude a must

• Great communication skills both verbal & written

• Thrive in a fast-paced call center working environment

• Proficient with all Microsoft products

• Knowledge of Word Processing software

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Flagship is one of the fastest growing lenders in our space – and has been officially certified as a Great Place to Work! Headquartered in Chadds Ford, Pennsylvania, with operational offices in Arizona and Texas, our company has a workforce of close to 1,000 associates. We believe in providing a positive work environment our associates want to be a part of. A place they can learn, develop, and advance professionally. We seek to work with people who identify with our values, and who are invested in growing – together.