Job Details Back to Search Results Customer Service Technician - (290) × Close This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. Shift Type Job Title Customer Service Technician Education Professional Location Huntsville, AL - Huntsville, AL 35806 US (Primary) Career Level Entry Level Category Information Technology Date Needed By Job Type Full-time Job Description The Help Desk Analyst role supports the Department of Veterans Affairs Veterans Health Administration contract. This role provides face to face and remote support for clinical staff at VHA locations across the nation. The Help Desk Analyst is tasked with troubleshooting applications, resolving technical issues, and offering complete end-user instructional assistance for mobile device end users. The ideal candidate will participate in the deployment and configuration of new mobile devices, testing clinical applications, and periodic onsite training to end users. The Help Desk Analyst will apply proven customer service and analytical skills to make the appropriate recommendations for rapid issue resolution and effective support to the end users daily. The ideal candidate is proactive and self-driven with a team-oriented attitude. *This position requires approximately 30% travel & rotational shifts. **Selected candidate must be able to obtain a Public Trust Clearance required to access Federal Government systems. Responsibilities: Utilize an electronic Help Desk ticketing system to manage incoming phone, web, and online support requests. Real time accurate and detailed documentation of activities and procedures taken to resolve customer issues. Perform other duties as assigned to support device hardware and software as required Provide end-user mobile technical support remotely or face to face. Exemption Type Non-Exempt Job Requirements Required Skills: Must have a strong desire to learn and be able to follow policies and procedures. Must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious, and interact well in a team environment. Must have working knowledge of computer hardware, software, and peripheral devices. Preferred: Call center/service center experience a plus Bachelor's degree and 3 years of relevant experience. Additional years of experience may be accepted in lieu of degree. Aetos Systems, Inc. is a successful Prime and Sub-Contractor recognized by its customers and community for its superior service and sound business practices. Aetos is strategically aligned for rapid growth and our success to date is a direct result of developing and implementing our focused plan, building a solid corporate infrastructure, incorporating integrity into every business process, while hiring, motivating and retaining a strong management and technical staff to support our customers needs. We offer a comprehensive benefits package including health, dental, vision, life, short term & long-term disability insurance, 401k retirement plan, & education assistance. Aetos Systems, Inc. is an equal opportunity employer. Aetos Systems, Inc. does not permit, and will not tolerate, the unlawful discrimination or harassment of any employees, consultants, or related third parties on the basis of sex, race, color, religion, age, national origin or ancestry, marital status, veteran status, mental or physical disability or medical condition, sexual orientation, pregnancy, childbirth or related medical condition, or any other status protected by applicable law. Any questions regarding this EEO statement should be directed to Human Resources. Apply to this Job Send to a Friend