FACTS:

• Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries: Panama, Colombia, Peru, Brazil and Argentina.
• Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.
• Each Latin America Country has their own regulations that the candidates must understand, has a comprehensive knowledge, and be aware of each change of the regulation.
• The candidate must have good skills in learning the different systems depending on the country that will be under his/her responsibility.
• Keep in mind that the candidate will have a short learning curve, due to the complex and dynamic nature of the business. Therefore, the candidate must be aware of this challenge.
• The candidate have to have the ability to work (monitoring) closely with the team in order to ensure that all the process and activities have dully executed without error and losses.

DAY-TO-DAY RESPONSIBILITIES:

Onboarding/Implementation Activities

• Perform operational activities during the phases of client Onboarding, Implementation, Administration, and Termination according to the Agency & Trust deal agreements.
• Support with the Implementation activities of Electronic Banking for client profiles (internal and External).
• Manage account opening and closing E2E procedures .
• Evaluate and process documentation related to Issuers Services Ops LATAM.
• Review instructions request information received by clients, and apply internal require controls in accordance with Agency & Trust contracts.
• Ensure all request are process within required timeframe.
• Ensure to complete control logs on a daily basis, in order to guarantee all request received are completed.

Operations & Reporting Activities

• Follow Maker - Checker standards and controls
• Deliver reports for management requirements and support control unit request.
• Review metrics and related data controls for all performed activities as defined by bank Policies and/or internal stablished controls.
• Provide assistance regarding Projects related to Agency & Trust business.
• Assist with procedure guides, manuals and assigned activities checklist updates.
• Follow up internal/external received emails request to provide a response in a timely manner.
• Provide support with MCA / GRC process.
• Contribute in the creation of custom reporting for presentations.
• Backup of other colleagues of the area.
• Provide support on any assigned activities.
• Support LATAM Agency & Trust Operational end - to - end activities , including coordinating with other teams based on different countries.
• Follow established procedures to identify and escalate to management possible issues related to Operational activities that will require further investigations or research.
• Demonstrates understanding of products and processes, in addition on how daily duties relate and integrate with others teams.
• Ensure compliance with entitlements systems request .

QUALIFICATIONS:

• Bachelor's Degree/University degree or equivalent experience
• Proficiency in English and Spanish and Portuguese (preferably)
• Advanced skills in MS Office applications (Excel, Word, PowerPoint)
• Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives.
• Ability to produce high quality work under rigid time constraints.
• Must have excellent attention to detail and accuracy.
• Ability to manage concurrent assignments in an effective, efficient and organized manner.
• Excellent oral and written communication skills and strong interpersonal skills.
• Flexible and adaptable to change
• Quick learner. Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area.
• This position requires the use of multiples systems at the same time, in that sense the candidate must have the ability to absorb the modules and commands of the systems that will be used on a day-to-day basis.
• This position requires knowledge of the bank's policies, in order to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them.
• Availability to follow Regional Work Calendar (Local, Different Regional time zones, holiday calendars, etc.)
• Availability to follow in office work calendar

JOB FAMILY GROUP:

Operations - Transaction Services

JOB FAMILY:

Securities and Derivatives Processing

TIME TYPE:

Full time

PRIMARY LOCATION:

Tampa Florida United States

PRIMARY LOCATION SALARY RANGE:

$60,560.00 - $84,490.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

View the "EEO IS THE LAW" poster. View the EEO IS THE LAW SUPPLEMENT.

View the EEO POLICY STATEMENT.

View the PAY TRANSPARENCY POSTING

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.