Job Description

JOB SUMMARY SECTION

Bread, a division of Alliance Data, is a technology company that aims to transform the world of paper credit card applications and hidden interest rates by providing leading point-of-sale financing options for merchants across the e-commerce journey. We build tools, technologies and APIs that allow merchants to integrate an installment loan financing and checkout experience anywhere in their customers’ shopping journey. Bread was started in 2014 by financial technology veterans, and has experienced explosive growth to date.

The customer support associate will provide best-in-class support to our customers by responding to customer support emails, and educating customers on our product via inbound calls.

JOB DESCRIPTION SECTION

ESSENTIAL JOB FUNCTIONS

· Field inbound customer calls and emails, resolving customer requests with expediency

· Navigate customers through using the product, identifying and troubleshooting technical issues that surface

· Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication

· Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence

· Identify and track customer issues and complaints to ensure transparency and improve the customer experience

REPORTS TO: Customer Support Team Leader

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS: Normal office environment

DIRECT REPORTS: None

MINIMUM QUALIFICATIONS:

High school diploma or equivalent education

1 year of experience working in a call center

PREFERRED EXPERIENCE:

Over one year of call center experience

Knowledge of the e-commerce and payments landscape

CRM (Zendesk) experience

Financial Services experience

Company Description

Alliance Data card services Alliance Data is a leading global provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and commercial products to many of the world's most recognizable brands. We uphold our Know more. Sell more.® promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers. Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k). Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws. Alliance Data is an Equal Opportunity Employer. Alliance Data will provide accommodations to applicants needing accommodations to complete the application process. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data. Alliance Data participates in E-Verify. Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. To learn more, visit www.KnowMoreSellMore.com/careers