Unrepresented Casualty Adjuster Job ID : 113002 Location : Richmond, VA US Level : Entry Level Professional Job Category : Claims Description : Where good people build rewarding careers. Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Think that working in the insurance field cant be exciting, rewarding or challenging? Allstate Insurance has an exciting career opportunity that will utilize your customer service and technical skills to deliver on our promise to provide fast, fair, and efficient claim service. If you have the passion to help others and build the success of a great company, join the Allstate team. Allstate has an exceptional career opportunity for an Unrepresented Casualty Adjuster in Richmond, VA! Please note, there is a required 1-week training that will take place in Wheeling, IL. What you will do: Investigate and settle injury claims where the parties involved are not represented by an attorney. Key Responsibilities Investigate claims: take recorded statements, obtain photos and/or conduct on scene investigations, review medical reports, document claim files and prepare investigation summaries. Determine liability and negotiate a claim settlement in accordance with business unit best practices. Deliver compassionate service that is fast, fair and easy. Research and respond to customer communications. Qualifications: Liability determination and investigation experience strongly preferred. One to two years experience in delivering outstanding customer service. Bachelors degree preferred. Excellent written and verbal communication skills. Strong computer skills with proficiency in Microsoft Office Well organized self-starter who can work independently. Persistence and the ability to solve problems. Bilingual candidates are strongly encouraged to apply. Prior military are strongly encouraged to apply. What we offer: Competitive salary, based on prior experience Generous Paid Time Off, 401(k) and pension Medical, dental, and vision coverage Casual work environment Wellness incentives Tuition reimbursement (starts day 1) Volunteer opportunities You can view all Allstate benefits @ https://allstategoodlife.com Job Qualifications Bachelors degree in related field preferred or equivalent experience Ability to interact effectively with internal or external customers and act with empathy Beginning to apply knowledge of insurance policy, coverage, and regulation Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis Beginning to apply ability to leverage learned technical skills in support of team objectives Beginning to apply negotiation and/or arbitration skills Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims Provides individual decision making within authority limits Has and maintains all appropriate licenses and registrations for the role per state requirements The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video . Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.