Client Services Analyst iVantage Newton, Massachusetts ------------ Description Client Services Analyst About Chartis The Chartis Group is a comprehensive advisory and analytics services firm dedicated to the healthcare industry. With an unparalleled depth of expertise in strategic planning, performance excellence, informatics and technology, and health analytics, we help leading academic medical centers, integrated delivery networks, children's hospitals and healthcare service organizations achieve transformative results. We are comprised of uniquely experienced senior healthcare professionals and consultants who a distinctive knowledge of healthcare economics, markets, clinical models and technology to help each client address their most pressing issues. We question everything and thoughtful and rigorous analysis to each challenge, issue and opportunity. We are lucky to have extraordinarily talented people working in our firm all brought together around our unifying mission, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities. In this way, we find that we are remarkably aligned with our clients. And that has made for achieving some truly great things. The Chartis Group has offices in Atlanta, Boston, Chicago, New York, Minneapolis, Portland, and San Francisco. About iVantage Health Analytics & The chartis group iVantage Health Analytics provides hospitals and health systems with performance management analytic tools for benchmarking, strategic planning and payment optimization. Our unique approach, which combines sophisticated tools with hands-on expert guidance, is engineered to create actionable and measurable performance improvement for our clients. Some of the nations largest health systems, regional providers and community hospitals rely on our cloud-based reporting and analytics to help identify and prioritize opportunities for market, clinical, financial and operational improvement. Making the best better Founded in 2011, iVantage has grown to serve hundreds of national, regional and local providers. In November 2015, iVantage became part of The Chartis Group® (Chartis). Chartis provides comprehensive advisory services and analytics to the healthcare industry. With an unparalleled depth of expertise in strategic planning, performance excellence, informatics and technology, and health analytics, Chartis helps leading academic medical centers, integrated delivery networks, children's hospitals and healthcare service organizations achieve transformative results. The firm is comprised of uniquely experienced healthcare professionals and consultants who a distinctive knowledge of healthcare economics, markets, clinical models and technology to help clients achieve unequaled results. iVantage is excited to now be a part of The Chartis Group. Chartis brings to iVantage greater access to data, industry expertise and best practices. As a result, iVantage will be able to bring its clients more powerful leading-edge health analytic and decision support tools. We are excited. We hope you are too. Role Overview The Client Services Analyst is responsible for both front-end and back-end support of the decision support and analytic solutions used by our healthcare provider clients. Working with raw data from a variety of sources, the CSA performs the tasks necessary to ensure its accuracy, timeliness, and completeness as it is uploaded. The CSM will work closely with our clients, providing training and ongoing support to ensure that each user can create the meaningful and actionable information needed to navigate the changing healthcare landscape. As an analyst, you will have the opportunity to engage with industry leaders, gain experience in healthcare technology and consulting, and work alongside many other talented professionals. Responsibilities * Assist in the support of our proprietary hospital tools, ensuring the integrity of the financial data at the core of all our products * Work closely with a team of analysts, client service managers, and iVantage leaders to manage client data through our proprietary analytic platforms * Assist and ultimately be responsible for data submissions, onboarding data validation, and ongoing support, which includes producing reports and analyses for our hospital and healthcare clients * Work with the Client Services team to interpret the results and prepare presentations for managers and administrators, helping them turn their data into actionable information and building a foundation for a long-term client relationship * Assist in sales demonstrations Qualifications & Desired Skills * At least 2+ years of relevant healthcare, analytics, performance improvement, or similar experience, particularly in hospital reimbursement, finance, or decision support * Bachelors Degree or equivalent experience required; Masters degree preferred * Strong hands-on knowledge of Excel, relational database manipulation, Access, SQL, and web-based tools * Desire to exceed customer expectations * Strong written and verbal communication skills, plus a demonstrated ability to function well in self-directed work groups, on independent projects, and in a collaborative environment are also requirements At The Chartis Group, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. © 2018 The Chartis Group, LLC.2018Page 1 All Rights Reserved.