IT Service Desk Specialist Assoc - Nashville American Strategic Insurance 18 reviews - Saint Petersburg, FL 33702 IT Service Desk Specialist Assoc Sponsorship is not available for this position. ASI generally does not sponsor foreign national candidates for work authorization except for positions that in our determination require highly specialized knowledge and for which candidate sponsorship is appropriate. Note to current employees: Ensure you coordinate with your team lead prior to applying for this position. We may use additional sources for validating qualifications, (e.g., performance evals, leader input). American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally. ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies. Prior to accepting a position at ASI, candidates must consent to pre-employment background check. Any offer of employment extended is contingent upon the results of the background check. Department: Property IT Territory: Nashville, TN Insurance Discipline: Property and Casualty Job Duration: Full-time M-F 8-5 possibly 9-6 FLSA Status: Non-Exempt Job Purpose The IT Service Desk Specialist Associate is an entry-level position responsible for troubleshooting and resolving IT productivity issues. Interacts with internal Progressive employees and/or Progressive Insurance Agents to restore IT productivity. Documents computer and system related incidents and troubleshoots solutions as appropriate, escalating or assigning follow-up work to other IT groups as needed. Essential Job Functions * The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. * Provides first tier technical support by directly responding to customer requests and inquiries * Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents * Educates customers and communicates troubleshooting steps * Resolves routine hardware and software incidents

• Follows documented workflow and established standards to resolve routine and newly reported issues * Escalates to the appropriate technical resources for more complex incidents * Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts * Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management * Evening/night hours may be required * Weekend hours may be required * Holiday hours may be required Job Qualifications * Education and/or experiences listed below are the minimum requirements for job entry. * Bachelor's Degree in an Information Technology discipline or related field of study (e.g. MIS, IS, IT CNS, Computer Engineering). * In lieu of a Bachelor's Degree, an Associate's Degree in an Information Technology discipline or related field of study (e.g. MIS, IS, IT CNS, Computer Engineering, Windows Networking Administration) and a minimum of one year of related work experience in a technical field, which could include assisting end users with hardware and software related incidents may be accepted. * In lieu of an Associate's Degree, a minimum two years of related work experience in a technical field, which includes experience assisting end users with hardware and software related incidents may be accepted. * This position is subject to online pre-employment testing for external candidates Knowledge, Skills/Abilities * Knowledge of information systems and IT operations, such as Windows operating systems components, navigation tools, common hardware and software related concepts * Ability to troubleshoot, diagnose and solve basic technical problems * Listening, verbal and written communications skills * Customer service orientation and the ability to translate technical information into understandable terms for a variety of audiences * Ability to pay close attention to details * Ability to work in a team-oriented environment * Ability to maintain composure in stressful situations Physical Requirements and Working Conditions * The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities. * Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required * May require long period of sitting * May require prolonged repetitive use of upper extremities The ASI Culture and Benefits The ASI Culture is like no other. While ASI stands for "American Strategic Insurance," we also believe it stands for "Attitude, Speed and Innovation." It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled. ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more! 5 hours ago - save job - original job Apply On Company Site Other jobs you may like IT Manager - Consumer Support Services Back o... Franklin Templeton Investments Saint Petersburg, FL 30+ days ago IT Support Specialist HPOne Saint Petersburg, FL HPONE - 30+ days ago Family Support Technician BOLEY CENTER Saint Petersburg, FL 30+ days ago
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