At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules to detect potential criminal activity and manage risk through comprehensive Sanctions Screening. The primary function of the GFCSU RFI Desk is to manage Requests for Information (RFI's) for additional investigative data, (demographic data, merchant information, transactional data, etc.) which may stem from Sanctions Screening adjudication and Transaction Monitoring investigative inputs. The RFI Desk serves as an intermediary between Investigations and Lines of Business on all incoming and outgoing RFI requests.

How will you make an impact in this role?

• Coordinate RFIs for Sanctions Screening and Transaction Monitoring

• Initiate RFI requests and oversee timely, accurate RFI responses

• Manage RFI data within GAITS and Bridger case management tools and adjudicate alerts as necessary

• Partner with Investigations, Lines of Business, and Global Sanctions on issue management

• Communicate effectively with Senior Leadership

• Analyze and assess business impacts of proposed or implemented changes to the GFCSU’s alert adjudication process and AML investigations

• Identify and recommend efficiencies and strategies to meet core requirements

• Maintain RFI metrics and conduct analysis to identify trends

• Prepare weekly, monthly, and quarterly performance snapshots

Minimum Qualifications:

• Familiarity with Amex Financial Crimes internal functions (AML, Screening, EDD, etc.) with a strong preference for Sanctions alert adjudication experience
• Bridger, GAITS, and SharePoint experience strongly preferred
• Excellent analytical skills and experience with Excel (pivots, macros, and basic functions like VLOOKUP, conditional formatting, data validation) and other data analysis tools
• Superior organizational skills with attention to detail a must
• Ability to work effectively within a team and build effective cross-team partnerships
• Demonstrated ability to think critically, adapt quickly, and perform well under pressure.
• Excellent written and oral communication skills
• Demonstrated ability to influence senior management and achieve results through others

Preferred Qualifications:

• Bachelor’s degree, or an equivalent combination of education and professional experience

• Sanctions Screening alert adjudication experience

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.