Benchmarking Specialist (WegoWise) Customer Success Boston, Massachusetts Description WegoWise by AppFolio is looking for a Benchmarking Specialist to manage the execution of the WegoWise compliance reporting service. This role ensures accurate and on time submission of annual city, state, housing finance agency and other organizations energy reporting so clients remain in compliance. The energy-reporting requirement is expanding in areas across the country and compliance, as a main value add to the WegoWise platform, is a crucial role to customer satisfaction. This role reports to the Senior Manager of CS, is a member of the CS team, and collaborates closely with all departments, including Sales, Product and Marketing. The right candidate will be detail-oriented, organized, and motivated to work for a mission-driven organization. The Benchmarking Specialist also serves as the internal subject matter expert on city and state compliance ordinance requirements and deadlines. Responsibilities What You'll Do: Be responsible for end-to-end management of the compliance benchmarking process that includes: * Populating of ENERGY STARs Portfolio Manager with annual utility data and perform quality assessment to ensure accuracy. * Coordination with participating utility companies to execute and organize utility data requests * Communication with clients on submission requirements, status and data requests * Performing data quality assessments to ensure accurate reporting * Submit benchmarking reports and track report submissions to comply with annual deadlines * Managing relationships with partner organizations and energy service providers * Supporting Customer Success Managers with compliance related requests and questions * Identify ways to improve processes and reports; communicate resource needs effectively to improve team productivity Qualifications * Bachelors degree * 2-4 years of professional experience working in a reporting or data management role * Experience with Portfolio Manager, energy reporting or a company focused on data/analytics * Interest in energy efficiency, real estate, mortgage lending, utility or building management, sustainability, power sectors, a plus * Solid problem-solving and analytical skills with strong attention to detail * Advanced Microsoft Excel skills and intermediate Microsoft Suite skills, technical aptitude and ability to learn web applications and software platforms * Well-organized and able to manage and prioritize numerous accounts and assignments simultaneously * Strong time management to complete large amount of reports by strict deadlines * Adapt well to frequently changing systems and workloads, creative and flexible, and can thrive in a fast-paced environment * Excellent written and verbal communication skills, especially able to be persistent in obtaining data and information from clients and/or utilities * A constant and self-imposed drive to exceed goals * Commitment to WegoWises vision, mission, and values * Be a nice person * Location: Boston HQ