Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The Application Support Analyst provides technology solutions to support its business worldwide. Within the department, Global Production Support team is responsible for providing production services to end users. Our Support Service has ‘follow the sun’ support model in place operating single global team. Teams are located in HK, Guangzhou, UK, US, India and Toronto. Collaboration and coordination with Global Teams is essential for providing support for Global Users. This role is not a traditional segregated development or production support role. The candidate will wear multiple hats be exposed to all aspects of the IT organization.

Here’s what you can expect:

• The Application Support Analyst will use monitoring tools to manage applications and respond to technical alerts raised. Closely monitor repeat incidents to ensure that problem management is alerted and knowledge management is kept up to date.

• Incident and Problem Management and collect the root cause and track for completion of corresponding problem ticket.

• Own the relationship with the business located in NY, Toronto and Vancouver. Acknowledge and respond to users/business promptly. Collect and validate information from business that are necessary for further investigation. Keep users/business up to date on the status of the queries/issues reported.

• Inform users/business on any events or activities. Ensure completion of user/business verification posted service recovery. Maintain key business relationships with users to allow quick assessment of requests and incidents.

For this role, HSBC targets a fixed pay range between $112,100 and $168,200.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• You will have strong hands on technical skillset paired with advanced problem solving skills.

• You’ll have solid knowledge around Capital Markets or Asset Management.

• You will have basic understanding of the Asset Management business (not PC hardware) and portfolio management, risk, analytics.

• You’ll have solid knowledge on Unix/Linux scripting, MS SQL, Sybase and Oracle DB experience.

• You will have good understanding of Java, XML, IBM MQ.

• You’ll be experienced Support Analyst or business facing developer with a ‘Service’ orientated attitude.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.