Application Support Analyst

We are searching for highly motivated and enthusiastic production support professionals in both an individual contributor and leadership capacity.  Our support teams  work in partnership with business and other technology counterparts running the application production platform, providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help the business succeed. You will be required to work closely with business and technology partners developing application knowledge, driving and tracking projects around stability and service improvement, operational excellence improvements, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in the Institutional Clients Group(ICG). You will work as part of a global team.

Key Responsibilities:

•    Handling incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

•    Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

•    Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

•    Communicate effectively with operations and technology partners on a regional or global basis.

•    Working closely as a trusted partner for senior business heads

Qualifications:

• Experience in application support is desirable.

• Previous financial institution experience preferrable but not mandatory.

• Good team player and the ability to effectively share information is essential.

• Good general problem solving skills and ability to prioritize workload a must.

• Experience with Unix/Linux/ SQL desirable.

• Excellent written and verbal communication skills.

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.