Arundel Federal is currently seeking a CSR. The CSR I will provide a broad range of customer service activities in the branch that may also include the duties of a Teller.
DUTIES INCLUDE: (This list may not be all inclusive.)
Opens all new accounts offered by the Bank (i.e. deposit, checking, CD’s, IRA's, etc.). Assists customers with the processing of transactions, such as, stop payments, check re-orders, payroll and direct deposit.
Processes transaction related business (i.e. mail, distributions, etc.). Handles miscellaneous activities such as ATM claims and unauthorized transactions.
Utilizes tact and experienced-based knowledge researches and resolves customer inquiries by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations. Responds to customer inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures.
Develops and delivers formal on-going instruction and training to Branch staff including but not limited to systems training, product and services, member service, sales, policies and procedures, regulatory requirements and operational procedures. Ensures each Branch has an operational procedure manual.
Performs all duties of a Teller as needed. Responsible for balancing daily.
Performs other Customer Services, Teller and administrative duties as assigned by the Assistant Branch Manager and/or Branch Manager.
Complete required annual Bank Secrecy Act training which includes emphasis on Currency Transaction Reporting (CTR) completion, how to identify suspicious activity, how to “Know Your Customer” (Customer Due Diligence (CDD)), and how to perform an Office of Foreign Assets Control (OFAC) check.
Suspicious Activity Reporting (SARs), and the Customer Identification Program (CIP) Policy.
Bank Secrecy Act responsibilities include accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, Security Officer, or upper management as appropriate, and performing an Office of Foreign Assets Control (OFAC) check.
REQUIREMENTS:
High school diploma or equivalent (GED). Minimum 2 years’ experience in a financial institution involving teller, customer service or loan processing.
Excellent organizational, analytical and problem-solving skills.
Previous sales experiences.
Ability to learn and cross-sell the Bank's products and services.
Excellent verbal, written, telephone and interpersonal communication skills.
Must possess strong service orientation and willingness to sell products and services.
Attention to detail.
PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.
Ability to lift 25 lbs. or more.
Some travel may be required.