Position Title: Teller

FLSA: Non-Exempt

Department: Branch Administration

Reports to: Teller Team Leader or Assistant Branch Manager

Job Description

Under general supervision, but following established policies and procedures, provides a variety of customer service functions, such as processing savings account, checking account, and loan transactions; cashing checks, and so forth. Is responsible for providing quality customer service, cross-selling the Bank's services, and balancing each day’s transaction and verifying cash totals. Responds to questions and/or provides information upon request from customers (internal and external). Processes requests/transactions, as appropriate. Assists customers and potential customers in understanding and utilizing the Bank's products and services.

Major Duties/Responsibilities:

1. Processes all transactions for customers, including deposits, withdrawals, loan payments, cash advances and transfers. Disburses money orders, travelers and cashier checks. Balances each day's transactions and verifies cash totals. Completes teller summary sheet. Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and receipts transactions via on-line teller terminal. Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all checks, bonds, drafts, money orders, savings withdrawals, and so forth to determine their negotiability.

2. Assists customers with payroll and direct deposit questions. Processes name and address changes. Processes check orders and stop payment requests. Files new account signature and payroll cards.

3. Performs all duties of a Proof Operator. Encodes and images checks processed daily. Verifies accuracy and balances transactions.

4. Receives loan payments ensuring that payments equal the amount due and all late charges, if applicable, are collected. Enters payments received into the Bank’s records via on-line terminal.

5. Prepares individual daily settlement of teller cash and other transactions bringing cash drawer and settlement sheets into balance. Locates and corrects discrepancies.

6. Utilizes tact and experienced-based knowledge to resolve customer (internal and external) problems by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations. Acts as a publications representative for the Bank.

7. Answers questions concerning services provided by the Bank. Performs a variety of account maintenance functions. May type letters and/or other correspondence.

8. Performs other Teller and Clerical duties, as assigned by the Teller Coordinator, Assistant Branch Manager and/or Branch Manager.

9. Complete required annual Bank Secrecy Act training which includes emphasis on Currency Transaction Reporting (CTR) completion, how to identify suspicious activity, how to Know Your Customer (Customer Due Diligence (CDD)), and how to perform an Office of Foreign Assets Control (OFAC) check.

10. Bank Secrecy Act responsibilities include accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to your manager, Bank Secrecy Act Officer, Security Officer, or senior management as appropriate and performing Office of Foreign Assets Control (OFAC) checks.

Education & Experience:

High school diploma or equivalent (GED). 12 months previous cash handling experience preferred. Ability to sell products and services. Knowledge of Bank policies and procedures. Excellent verbal, written, telephone and interpersonal communication skills. Must possess strong service orientation and willingness to sell products and services. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. Excellent math ability. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Ability to lift minimum 25 lbs (i.e. coin bags & trays). Some travel required.

COVID-19 considerations:We have installed plastic barriers, provided gloves, masks and sanitizer to employees to help protect them.