Processing Specialist Assurant 1,803 reviews - Indianapolis, IN Processing Specialist This job is responsible for processing new client orders, securing payment information, executing vendor assignment, and communicating to clients a general understanding of appraisal related products alongside client and company operational protocol. Handle inbound and outbound calls within a service center from loan officers, appraisers, and property owners to obtain and report a real estate appraisals process from initial order to product delivery via our web based platform. Work hours can include Mon-Sat. 7am-10pm Primary Responsibilities * Contact appraisers and clients for status updates while maintaining a detailed communication record on our web based platform. * Communicate to clients and appraisers a high level understanding of appraisal related products alongside client and company operational procedure. * Take action on each file with a superior level of execution and decision making to quickly and accurately determine what action is needed on issue files. * Handle client concerns with autonomy to achieve clients expectations and negotiate fees and turn times with appraisers while exhibiting knowledge of all company protocols and procedures. * Handle inbound and outbound phone calls. * Troubleshoot problematic scenarios during all stages of the appraisal process. * Provide follow up support to other StreetLinks departments for timely receipt of needed products and information. * Work with Sales and Executives to assist clients with escalated files. * Act as a contact between all departments. * Provide feedback to department managers of reoccurring errors and ongoing issues. * Daily maintenance of the personal email and phone calls, as well as group emails and phone queues. * Keep up-to-date with all processing departments respective protocols and procedures. * Process borrower or client payment information utilizing the respective third party software system. * Troubleshoot problematic order entry, payment, assignment or status scenarios during the appraisal process. * Apply a defined logic basis in order to select the most appropriate appraiser vendor for given order. * Issue any refund requests from the client utilizing the respective third party software system. * Maintain acceptable levels of performance metrics in Relative Efficiency, Proformance, Time On Task, Telephormance and Performance Assessments. Basic Qualifications * High School Diploma or GED * One year experience in Microsoft Word, Outlook, data entry, and Internet Explorer * One year work experience or a completed college degree/program Preferred Experience, Skills or Knowledge * Ability to speak clearly and persuasively; listens and gets clarification. * High level communication skills both orally and written. * Ability to handle multiple priorities in a fast paced environment. * Ability to interact with peers and managers with tact and diplomacy. * Ability to process confidential information and consistently perform with a high level of customer service. * Proficient in Microsoft Word, Outlook, data entry, and Internet Explorer. * Typing Skills 40-plus WPM. Job Type: Full-time Experience: * Microsoft Word: 1 year 23 hours ago - save job Apply Now Please review all application instructions before applying to Assurant.