SOACC Operations Specialist I - Technical Security- 1st shift -Charlotte, NC, United States -Job number: 18027210 -Job Description: Primary Responsibilities -Acts as a lead operational administrator for the access control system and other dependent systems. -Works closely with security integrators on the testing and deployment of existing and new access control systems (card readers, access control equipment, biometrics, server and application support), including remediation of break/fix issues. -Engages security service providers during system outages and assists in troubleshooting. -Supports access control representatives, service technicians and end-users via phone, email or remote capabilities with training, questions or issues. Follow-up, resolve, and escalate issues to management when appropriate. -Interfaces with internal partners and external vendors for system support issues, enhancements, functionality requests and monitoring through resolution, or hand off to next shift teammate or management. -Performs reporting during significant events for employee accounting and equipment status. -Identifies and proposes synergies and efficiencies across PIAMs functions to improve systems and processes with the goal of minimizing manual processes and associated Operational Risk. -Fosters creative thinking within the team, tests ideas, gathers feedback and presents recommendations to management. Required Experience -Bachelors degree or equivalent combinations of education and security related experience -Basic knowledge of security principles, physical security design, security best practices, security performance metrics, data analysis, troubleshooting, and data analysis. -Manages risk effectively -2+ years of technical customer service/operational experience; customer focus and professional demeanor -Proficient in MS Office: Word, PowerPoint, Excel, Visio and SharePoint -Proven technical skills and the ability to learn new systems -Fosters creative thinking within the team -Excellent analytical skills, with significant attention to detail. -Ability to analyze and interpret reports to identify trends -Self-confidence to take the lead in seeking solutions to complex issues -Ability to establish productive relationships with partners and key stakeholders -Capable of organizing, facilitating and leading -Critical thinking and proven problem solving abilities -Proven ability to work under pressure, meet tight deadlines and prioritize workload -Efficiently handle multiple priorities from different sources -Ability to multitask with excellent time management skills -Ability to work independently and as part of a team -Strong communication skills (listening, verbal, written) -Foster a continuous improvement approach to new and existing work -Self-starter, dependable, high energy and detail oriented -Flexibility to work extended hours during heavy workload periods -Must be flexible to work all shifts as needed. Desired Experience -Technology, Risk or Compliance background -Card Access Control experience -Symmetry (AMAG) experience Posting Date: 05/07/2018 Location: Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109), - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift