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Intern - Service Desk

Bankers Financial

Intern - Service Desk

Saint Petersburg, FL +1 location
Internship
Paid
  • Responsibilities

    Intern - Service Desk Bankers Financial 3 reviews - Saint Petersburg, FL 33716 Internship Summary/Objective Under moderate supervision, a Service Desk Intern performs first level phone support regarding different aspects of the technical related functions of the corporation. Primary Responsibilities * Support BFC leaders in the completion of critical projects and initiatives * Analyze and improve current processes, products and systems * Identify, research and implement innovative solutions to current and new questions * Present findings of research/analysis * Provide fresh perspective on current products, operations and strategy Essential Functions Managing Work * Understands scope, priority and timelines of assigned work * Manages own workload to deliver quality deliverables that meet requirements * Communicates to supervisor status of assignments * Follows established standards/uses standard toolsets * Demonstrates creativity in problem solving * Willing to learn new technologies * Physical attendance is required at worksite Additional Responsibilities: * Process all in-bound calls in a professional manner within established department standards * Provides appropriate technical assistance to customers of the help desk * Troubleshoot and resolve hardware and software problems * Create documentation of procedures, tip sheets, and documentation as needed to provide efficient * Gain and maintain advanced knowledge in their area of expertise; stay current on any procedural changes Education * High school diploma or equivalent * Currently enrolled in college or trade school * Familiarity with Microsoft Windows and Office, including Word, PowerPoint, Excel and Outlook. Special Skills * Driven, versatile, analytical, intelligent, quickly learn new concepts, communicate effectively, and be familiar with principles of business * Organization skills (attention to detail; multi-tasking; prioritization skills) * Well-developed analytical skills * Must be able to multi-task, to organize work in an efficient manner, and to work well in a team environment * Must maintain a service-oriented, professional image of the Service Desk by providing courteous and responsive telephone support

    • Has a strong sense of responsibility, dependability, and punctuality * Appropriate telephone etiquette, even temperament, courteous and tactful The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company. 6 hours ago - save job - original job
  • Industry
    Financial Services
  • Locations
    Saint Petersburg, FL • St. Petersburg, FL