Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

As an, Private Bank Bilingual Client Service Executive your main objective will be to provide an exceptional level of Customer Service and accuracy in execution, in a fast paced high energy environment to HSBC’s most prestigious High Net Worth and Ultra High Net worth clients. You will always place the client first and work in a Team setting, as well as individually to ensure you not only meet but exceed our client’s needs and expectations. Responsibilities include handling and servicing client inquiries and products including but not limited to; banking transactions, payment instructions, wire transfers, credit card servicing, loan servicing and digital support while always mitigating risk to the organization.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Language Skills: English and Mandarin is preferred

• Minimum of two years proven and progressive service and related financial services industry experience or equivalent

• Bachelor’s degree in business, related field or equivalent experience

• Strong research, communication, organizational, analytical, customer service, sales and problem-solving skills

• Sound knowledge of HSBC products, markets and traditional and non-traditional service providers

• Ability to manage multiple and changing priorities with tact, diplomacy and confidentiality

• Strong knowledge of regulations affecting area of responsibility

• Strong Written and Verbal Communication Skills

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.