HOURS: Monday - Friday 8:00 am to 5:00 pm

Prosperity Bank is seeking to fill the position of Full Time Training Specialist in the Dallas/Ft. Worth area.

Training Specialists serve as communicators of the bank. They are high-energy associates who combine personal experience and a higher than average knowledge of banking industry trends, regulations, products, policies, and procedures, to develop engaging learning experiences for Prosperity Bank associates and to deliver that training with a personable touch.

Training is delivered primarily by webinar and during a merger/acquisition, in a classroom setting. Training Specialists are the “voice” of the training courses for the bank. They create the tone and style of webinar training courses and establish a relationship with the learners. Mergers and acquisitions place Training Specialists in the role of the “face” of the bank. They create a classroom atmosphere full of energy and an excitement to learn.

Training Specialists are also proficient in computer system applications utilized by the bank. They use Microsoft Office programs and other software systems on a daily basis to develop online courses, webinars, training materials, procedures and other tools used by Prosperity Bank associates. Because of their in-depth knowledge of the system applications used by the bank, they also assist in testing system updates.

Training Specialists are in constant collaboration with their team, banking center associates, and support associates to make sure all information communicated is relevant, current, and correct. Each class, webinar, online course, telephone call, and email is well thought-out and researched to ensure that Prosperity Bank associates have the information they need to perform their job confidently and competently.

THE PRIMARY RESPONSIBILITIES AND DUTIES OF THE POSITION ARE:

• Responsible for gaining and maintaining knowledge of industry regulations, ethics, sales approaches, bank products and services, bank policies and procedures, front-line and support associate responsibilities. • Develop training material on specific subjects as needed. • Deliver training via webinar. Creating the tone and style of webinar delivery and establishing a relationship with the learners. Being the voice of a training webinar course. • Develop and create computer based training courses for use through the bank’s learning management system. • Review/update training material and job function procedures to ensure consistency and compliance with bank policy and procedure. • Expected to seek and accept feedback on webinar delivery. Responsible for communicating responses and follow-up to associate survey comments. • Flexible with work hours to accommodate early and/or late webinar training sessions. • Assist in the administration of the bank’s learning management system. • Assist in the administration of the Training Department page on the bank’s intranet. • Assist in the testing of systems and procedures to ensure successful implementation of updates and changes to policies and procedures. Testing could occur on weekends. • Collaborates on team projects and completes project assignments within deadlines. • Serve as a liaison to associates by answering training and procedural questions. • Serve as a liaison to other bank departments opening the lines of communication to identify training and development needs and to incorporate procedural and process changes into webinars. • Responsible for the tracking and reporting of webinar attendance on a monthly basis. • Assist in acquisition training off-site. May include travel away from your home banking center for extended periods. • Responsible for successfully completing (with a score of 80% or higher) all required regulatory training on a quarterly basis before the predetermined deadline.

SECONDARY RESPONSIBILITIES AND DUTIES: • Serve as a back-up instructor for webinars. • Facilitate training sessions for business units in the bank. • Assist with miscellaneous projects, as needed. • Other duties as assigned.

Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining Prosperity Bank - where we are Simply Better!

 Come join our team and explore the endless possibilities that a career in banking can provide!

 A pre-employment credit check will be performed on all qualified applicants.

 Prosperity Bank is an Equal Employment Opportunity and Affirmative Action employer, and Member FDIC.

Required Skills

• Must be detailed oriented. • Excellent written/verbal communication skills. • Superior presentation and performance skills. Possess the ability to draw information from people, communicate knowledgeably and engagingly with audiences. Understand how to use the voice effectively over telephone. • Creative and innovative in approach to learning and learning methods. Able to generate original ideas for learning delivery, and to think creatively about how to communicate banking subjects to audiences. • Strong analytical skills to apply content and data to processes in order to develop training based on a logical sequence of job specific processes. • Ability to multitask. • Be able to present while operating system applications and coordinating simultaneous technical activities. • Be able to learn how to use a variety of computer applications. • Proficient in Microsoft Office software- Word, Excel, PowerPoint, Outlook, etc. • Practiced in videography and graphic design is a plus. • Be able to work calmly and effectively under pressure, react quickly, and meet tight deadlines. • Highly collaborative. • Strong research skills. • Well organized, including prioritization skills. • Ability to work effectively and independently with little supervision.

Required Experience

High School diploma or equivalant

MUST HAVE PRIOR BANKING EXPERIENCE

• Must be detailed oriented. • Excellent written/verbal communication skills. • Superior presentation and performance skills. Possess the ability to draw information from people, communicate knowledgeably and engagingly with audiences. Understand how to use the voice effectively over telephone. • Creative and innovative in approach to learning and learning methods. Able to generate original ideas for learning delivery, and to think creatively about how to communicate banking subjects to audiences. • Strong analytical skills to apply content and data to processes in order to develop training based on a logical sequence of job specific processes. • Ability to multitask. • Be able to present while operating system applications and coordinating simultaneous technical activities. • Be able to learn how to use a variety of computer applications. • Proficient in Microsoft Office software- Word, Excel, PowerPoint, Outlook, etc. • Practiced in videography and graphic design is a plus. • Be able to work calmly and effectively under pressure, react quickly, and meet tight deadlines. • Highly collaborative. • Strong research skills. • Well organized, including prioritization skills. • Ability to work effectively and independently with little supervision.