Job Description

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

Bilingual Technical Support Representative is responsible for the first call resolution and troubleshooting of Buckeye’s voice, video, and data products as well as basic Brainiac subscriber calls. The Bilingual Technical Support Representative answers calls from all of the technical product queues of the division and is expected to be an expert in their field. Bilingual Technical Support Representative will work with the customer and field personnel to resolve all supported technical problems and answer all supported technical questions resulting in a first call resolution at least 95% of the time.

JOB REQUIREMENTS:

• Fluent in English and Spanish – required
• High School Diploma/GED – required
• Certify within 18 months to be a Brainiac – Tier 2 – required
• Must be able to pass our comprehensive background and drug screen - required
• Previous experience in a Help Desk environment – preferred
• Knowledge of cable modem/hybrid fiber-coax network architecture – preferred
• Knowledge of telephone system terms and equipment – preferred
• Knowledge of POP/SMTP, DNS, DHCP, FTP and other common network protocols – preferred
• Previous experience with electronic video equipment – preferred

APPLY DIRECTLY: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=28543&company=cablesystem

BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.