Job Description

The NOC Analyst I is responsible to ensure the successful and reliable operation of the Data, Voice, Video networks, and Software and Data Services, Information Technology, and Facilities. This position supports the overall day-to-day operation of the Network Operations Center including but not limited to surveillance, maintenance, troubleshooting, incident management, change management, backups, upgrades, maintaining SLAs, and documentation. This position is also responsible for the technical analysis of events and outages as they occur and following procedures that are in alignment with the expectations of the relevant business units. This individual performs research to troubleshoot and resolve the issue or, depending upon complexity escalates to the next level of support. The NOC Analyst I will correlate reports to more accurately predict activity trends and enable the various technical departments to proactively respond to developing problems.

MINIMUM REQUIREMENTS

• High School Diploma / GED – Required

AND

• Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degrees - Required

OR

• Three (3) years of NOC or technical contact center experience to include providing direct customer technical support for high-speed data and computing products in lieu of a degree - Required
• Associate level certification from Cisco, Juniper, etc. – Required
• Must be current or acquired/renewed within 6 months
• ITIL Certification – Highly Preferred
• Experience in a 99.999% uptime carrier or large enterprise environment. – Highly Preferred
• Working knowledge of EMS / SNMP monitoring of network devices – Highly Preferred
• Proven understanding of Service Provider data, voice, and video networks. –Highly Preferred
• Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. – Preferred

JOB TYPE: FULL-TIME

BENEFITS:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

SCHEDULE:

• 8 hour shift

WORK LOCATION:

• One location

WORK REMOTELY:

• No

WORK LOCATION: ONE LOCATION