The BUSINESS RISK INTERMEDIATE ANALYST (GLOBAL OPERATIONAL GOVERNANCE OFFICER) is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

RESPONSIBILITIES:

• The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program. The responsibilities include planning, testing and reporting.

• Test and monitor key controls which have been identified for each product line and document results.

• Liaise with business and line control officers on any deficiencies or control gaps as well as ensuring appropriate remedial actions are in place where deficiencies are identified.

• Document, implement and execute Corrective Action Plan (CAP) for management of control issues

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

QUALIFICATIONS:

• 2 or more years relevant experience in risk, compliance, audit or regulatory functions.

• Experience in working with the various risk and control systems and reporting requirements

• Project management skills. Excellent organizational skills, ability to multitask and adapt to change.

• Problem solver with the ability to translate plans in actions

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

EDUCATION:

• Bachelor's/University degree or equivalent experience

Operational Governance is a Global Production Management function that supports all organizational functions in ensuring compliance and critical control management for designated critical and non-critical controls exercised within the organization.

The GLOBAL OPERATIONAL GOVERNANCE OFFICER is a Senior IT Technology specialist performing end to end analysis, execution, management, oversight and reporting for processes and all critical controls within the supported organizations and platforms, in all locations. Additional duties include risk/control analyses and the creation of Important Risk Control Baselines, identification & effectiveness evaluation of current controls; identification, drafting, assessing recommended new controls, and the reporting thereof on a weekly, monthly and quarterly basis. The Operational Governance function also manages the quarterly Managers Control Assessment process for Production Management, globally; and partners with risk management organizations to ensure robust controls and continued assessment and reporting of the effectiveness of those controls.

The Operational Governance function participates with all audits where Production Management is either indirectly or directly within an audits scope, tracking, reporting and obtaining audit deliverables for management review prior to submission; actively engaging in operational and functional overviews with IA and proactively identifying opportunities for improvement. Additionally, the Operational Governance function proactively identifies risk trends and the mitigating controls that are to be executed and reported to management. The Operational Governance officer meets regularly with various platform and function managers, officers and other stakeholders to ensure clear communication and ongoing operational control dialog addressing concerns, training, and building robust control structures within the organization.

The Global Operational Governance Officer relies on developed skill-sets and training; however, must always utilize inherent decision-making abilities to address issues, control gap identification and remediation plans, performing control assessment rating and trending. This person also has the onus and skill-set to identify and propose improvement possibilities and actions required in proactive response to evolving needs.

The Global Operational Governance Officer reports to the Global Production Management Governance Manager.

JOB FUNCTIONS/RESPONSIBILITIES:

The functions of this role include, but are not limited to:

• Engagement with Global management, SMTs at the VP, SVP, Director and MD Officer levels in discussions regarding compliance and control as subject matter experts in critical compliance areas affecting the organization.

• Utilizing and navigating systems and tools supporting the Operational Governance function such as CitiRisk, Tableau, Archer, CASP, and Service Now.

• Gathering, compiling and analyzing data in order to extract information pertaining to critical control analysis at the country, regional, global or risk level as needed.

• Development, implementation& management of reporting structures and metrics used for exception tracking, management oversight, process effectiveness & performance

• Enforcing the current key processes with intra/inter organizations and performing oversight of management and critical controls within the organization;

• Establishing key performance indicator levels and Key Risk Indicators through active engagement and monitoring of critical processes and functions

• Point of contact for all internal and external audits affecting the Production Management

• Perform Audit analysis, deliverable management, Opportunity for improvement identification and gap analysis for all impacting audits

• Communicatingregularly with other departments and key participants to resolve intra-departmental process gaps or breaks, fostering the building of strong, trusting relationships;

• Maintaining, creating/updating process documentation

• Maintaining entitlement review processes and execution, systems oversight, documentation management and reporting;

• Identifying opportunities for improvement in key processes, driving strategic initiatives and implementing enhancements, managing technical projects including analysis and project tracking;

• Identifying operational issues, investigating for root cause, identifying and developing improvements, driving implementation and or remediation;

• Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization

• Setting personal and project goals which add value to the Global Governance function; taking accountability for assigned projects;

• Training team members, provision of internal mentoring/coaching, perform advisory role as SME in particular compliance matters

• Conducting and facilitating initiatives to develop and implement proactive solutions to futureoperational challenges;

• Mapping key risks and critical controls to Citi policies such as CISS, CTMP etc., to ensure alignment and compliance while addressing gaps as identified through these reviews

• Acting as a interdepartmental resource to explain or teach governance and risk management concepts, as needed, in order to facilitate better oversight practices and control

REQUIRED SKILLS:

• Must have demonstrable knowledge of current COBIT standards pertaining to IT Governance

• Must be able to example and apply active governance and compliance related methodologies to roles and functions being supported.

• Strong applied knowledge of Citi Policies and key compliance related processes

• Must have intermediate level experience supporting or knowledge of Networking, Unix/Wintel/Distributed systems, Voice, Mainframe/Midrange, Cloud, Communication infrastructure technologies

• Expert proficiency with Microsoft Office Products, IE- Excel, Word, etc.

• Intermediate/Expert level ability to perform database queries and extract necessary data.

• Working knowledge of Archer, ServiceNow and other Citi proprietary tools.

• Ability to productively work with minimal or no direct supervision

• Working ability to communicate with all management levels within an organization, credibility and ability to influence leaders

• Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision

• Excellent oral and written communication skills and ability to provide high level updates to senior management, and work with the regional support teams to get results

• Customer Service skills required

• Knowledge of ITIL best practices;

• Knowledge of project management methodologies (PMI, Agile, etc.) desired

• Demonstrable ability to identify, implement and maintain "value-add" improvement and efficiency ideas.

POSITION REQUIREMENTS:

• Bachelor's degree in Risk Management, related course of study or equivalent skill-set and demonstrable experience.

• 5+ years working within a technology environment

• ISACA CGEIT or CRISC Certified is preferred and/ or with commensurate demonstrable experience

• Proven experience in directly managing projects and initiatives to closure successfully.

• Proven experience in providing high level reporting to senior management

• Proven ability to develop efficient and effective processes

• Proven experience partnering with global and regional support teams

• Bilingual skills preferred

• Expert experience performing analytics and reporting

• Excellent problem solving and analytical skills, ability to think strategically and logically

• Experience providing detailed analysis

• Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines

• Ability to establish and maintain strong relationships with multiple audiences (staff, business partners, management) to ensure the highest level of customer service

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.