JOB DESCRIPTION

Business Unit/Role Specific Information

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Global Real Estate & Workplace Experience (GREWE) team, part of Enterprise Shared Services (ESS) , manages the company’s global real estate portfolio and workplace operations. Its work spans strategic planning, acquisitions, leasing, design, construction, maintenance, and the delivery of workplace experiences that support American Express colleagues worldwide.

Within Global Real Estate & Workplace Experience (GREWE), is the Global Workplace Experience Strategy team which defines how colleagues experience the workplace. By combining research, strategic thinking, and cross-functional collaboration, the team develops forward-looking strategies, aligns stakeholders around a shared vision, and turns ideas into actionable plans that support business priorities.

RESPONSIBILITIES

How will you make an impact in this role?

As a Graduate Workplace Experience Communication & Strategy Intern within Global Workplace Experience Strategy team you will help translate complex workplace strategies and employee experience concepts into clear, engaging communications for leaders and cross-functional partners.

Working with strategists and stakeholders, you will develop executive presentations, strategic narratives, playbooks, and engagement materials that communicate the team’s vision, strengthen alignment, and support the implementation of key initiatives. You will also help improve communication processes, stakeholder engagement, and change-management activities that build awareness and encourage adoption across the organization.

Key Responsibilities

Focus will be on developing strategic communications and organizational enablement materials that help socialize workplace strategy initiatives, communicate complex ideas clearly, and strengthen engagement across GREWE and enterprise partners, including:

• Supporting the development of executive presentations, strategic narratives, playbooks, toolkits, and communication materials that showcase Global Workplace Experience Strategy initiatives.
• Translating complex strategy, research, and workplace experience concepts into compelling, digestible content tailored for executive leaders and cross-functional stakeholders.
• Partnering with team leaders to develop executive storytelling that clearly communicates strategic vision, key decisions, and business value for senior leadership audiences.
• Contributing to the team's communication strategy by developing repeatable communications, stakeholder engagement processes, and change management cadences that improve how strategic work is shared across the organization.
• Supporting internal communications and organizational change initiatives that build awareness, understanding, and adoption of workplace strategies.
• Assisting with meeting facilitation, workshop preparation, executive briefings, and follow-up materials that enable productive collaboration across partner teams.
• Building and maintaining strong working relationships with stakeholders across GREWE and other enterprise functions to support successful execution of strategic initiatives.
• Organizing and maintaining communication assets, presentation libraries, and knowledge management resources.
• Conducting research on workplace trends, organizational communications, employee experience, and industry best practices to help inform future strategies and communications.
• Supporting multiple strategic initiatives simultaneously while demonstrating strong attention to detail, organization, and sound judgment.

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled in full-time graduate’s degree program
• Graduate degree candidates with an expected graduation date between December 2027 and June 2028
• 3 plus years of work experience

Preferred Qualifications

• Currently pursuing a graduate degree program in Communications, Corporate Communications, Marketing, Organizational Psychology, Public Relations, Business Administration, Organizational Leadership, or a related field.
• Exceptional written and verbal communication skills, with the ability to tailor messaging for executive and cross-functional audiences.
• Demonstrated ability to synthesize complex information into clear, engaging, and visually compelling communications.
• Strong storytelling, presentation development, and content creation skills.
• Highly organized with excellent attention to detail and strong project management skills.
• Ability to manage multiple priorities and thrive in a collaborative, fast-paced environment.
• Strong interpersonal skills with the ability to build relationships and work effectively across diverse teams.
• Ability to influence others with a collaborative, inclusive, and engaging style while supporting evolving business needs.
• Proactive, curious, and eager to learn while contributing to strategic initiatives.
• Advanced proficiency with Microsoft PowerPoint and the Microsoft Office Suite; familiarity with visual communication or collaboration tools is a plus.
• Interest in workplace strategy, employee experience, organizational effectiveness, internal communications, or change management is preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.