JOB DESCRIPTION

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The First Line of Defense Financial Crimes Risk Management Center of Excellence (1LOD FC COE) is advancing an enterprise-wide approach to managing risks related to anti-money laundering, sanctions, payments controls, and anti-corruption across the First Line of Defense. The team works across business, technology, data, and compliance to strengthen governance, processes, controls, and capabilities across global lines of business.

The Financial Crimes Transformation Frameworks and Procedures team is responsible for translating complex regulatory standards and commitments into actionable first-line frameworks, business capabilities, technology requirements, remediation plans, roadmaps, and audit-ready evidence. We also reduce regulatory exposure, rework, and delivery delays; improve decision speed and execution predictability; and protect the company’s most critical financial-crimes transformation investments.

RESPONSIBILITIES

This internship offers the opportunity to support transformation initiatives and help develop AI agents that move the organization closer to realizing Enterprise Remediation Intelligence. These agents will transform identified gaps into actionable, human-reviewed intelligence. The goal is to help teams understand not only where gaps exist, but also how remediation efforts can be coordinated and monitored across the enterprise. AI-generated outputs will support informed decision-making while maintaining transparency, effective governance, and human oversight. You can expect to:

• Support the design, testing, and documentation of AI agents for financial crimes risk management.
• Help map relationships among regulatory requirements, processes, risks, controls, data, and technology.
• Maintain project plans, governance materials, reports, and process documentation.
• Prepare presentations and status updates for business, technology, and compliance stakeholders.
• Support change-management and implementation activities.

QUALIFICATIONS

Minimum Qualifications

• Current graduate students enrolled in a master's or MBA degree
• (e.g., Risk/Compliance/Governance, Data/Analytics, AI/GenAI, Finance, Strategy/ Innovation/Transformation, Behavioral Science/Customer Insights)
• Expected graduation date between December 2027 and June 2028 for master’s or MBA degree candidates.
• A minimum of 3+ years of professional experience, with a proven track record of success and increasing responsibility in management or specialized roles
• Strong analytical, organizational, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work collaboratively and manage multiple assignments.
• Proficiency in Microsoft Excel and PowerPoint ; experience with data visualization, process-mapping, or AI tools is a plus.
• Prior financial services or risk-management experience is helpful but not required.

Preferred Qualifications

• Interest in financial crimes risk management, compliance, transformation, or emerging technologies.
• Curious mindset with a passion for improving how organizations operate.
• Strong critical thinking and research skills.
• Comfortable working in ambiguity and translating findings into practical recommendations.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.