ABOUT AMEX

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible- and we’re proud to back each other every step of the way.vJoin #TeamAmex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

BUSINESS UNIT/ROLE SPECIFIC INFO

ENTERPRISE DIGITAL & DATA SOLUTIONS

WHERE ARE THESE ROLES LOCATED WITHIN AMERICAN EXPRESS?

Enterprise Digital & Data Solutions (EDDS): This team offers a unique opportunity to build the digital connection with our prospects and customers. We drive innovation, delivering products and platforms across the entire lifecycle of Cardmember partnership, partnering with other Business Units and Centers of Excellence, advancing our goal of becoming an essential part of our customers’ digital lives. Enterprise Digital Member Experiences team is responsible for deepening Card Member engagement through our digital experiences, with a primary focus on Membership mobile app, web, commerce and push channels.

THE ANALYST INTERN DESIGN KEY RESPONSIBILITIES

• Dependent on background and in terest, this role will take on either a design track or a design operations/research track

• Research, craft, and test a project that will align to current business goals and inform in-flight initiatives

• Focus on end-to-end design process within a hierarchical company while working along side a mentor

• Learn about Amex and our process, culture, and business and gain exposure across all disciplines of design (UX Research, UX Writing, CX Insights, Mobile & Web Design, Design Operations, Design Language Systems)

• Deliver a specific, measurable, achievable, and time-related initiative in partnership with designated mentor

• Find innovative techniques and solutions to solve business problems at scale and enhance productivity.

SKILLS/EXPERIENCE

• Highly organized, detail oriented with a proven ability to manage multiple priorities

• Hard-working, self-motivated, and strong willingness to learn and make an impact

• Strong written and excellent verbal communication skills for sharing information, ideas and concepts

• Curious and passionate about design, creating customer experiences and working with technology

• Knowledge of MS Office applications required

• Ability to learn quickly and work independently with complex, unstructured initiatives

• Exhibit desired behaviors of thinking about customer first, understanding concepts of ecosystems, inclusive product development, and systems design

• For the design track, demonstrated skill applying user interface design best practices and user research methodologies.

• Strong documentation and research skills and organizes in an efficient, productive manner; focuses on key priorities; manages time well.

• Ability to multi-task, work independently, and in a team environment and proactively looks to socialize and review work

• Comfortable with quickly changing priorities and conditions; copes effectively with complexity and change.

• Resourceful, has grit, and a positive “can do” attitude.

REQUIREMENTS/QUALIFICATIONS

• Currently enrolled in a full-time Bachelor’s degree program, preferably focused in Computer Science, Cognitive Science, Human Computer Interaction or design related majors

• Adaptive and able to work in a fast-paced environment

• Strong relationship management and problem-solving skills

• Hard-working, self-motivated, and strong willingness to learn and make an impact

• Strong written and excellent verbal communication skills

• If interested in design track, portfolio or samples of work that show: UX design, UI design, light UX copywriting, light systems design, light typography skills, light storytelling, and strong organization skills

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by November 30th. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.