JOB DESCRIPTION

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The First Line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) provides a holistic, enterprise wide approach to Financial Crimes Risk Management (FCRM) across American Express. The team is responsible for strengthening first-line financial crimes capabilities globally including anti-money laundering (AML), sanctions, payments controls, anti corruption and customer risk management.

Working in close partnership with Technology, Data, Analytics, Risk, Compliance and Operations teams the organization is modernizing financial crimes capabilities through innovative product development, advanced analytics, and Artificial Intelligence (AI). Our mission is to build scalable, intelligent solutions that enhance the company's ability to detect, prevent, and manage financial crime risks while delivering exceptional customer experiences.

RESPONSIBILITIES

We are looking for a Product Development Intern to support strategic initiatives focused on building the next generation of Financial Crimes capabilities. During the summer, you will own a high impact project that combines product development with AI driven innovation to help solve real business challenges in Financial Crimes Risk Management.

As a Product Development Intern, you will work with cross-functional teams spanning Product, Technology, Data Science, Risk, Compliance, and Operations to identify opportunities, define product requirements, and evaluate innovative AI solutions that improve risk detection, operational efficiency, and customer outcomes. Duties include:

• Support the design, development, testing, and documentation of AI-enabled solutions and agents that strengthen Financial Crimes Risk Management capabilities.
• Partner with Product, Technology, Data, Risk, Compliance, and Operations teams to identify business needs, understand stakeholder pain points, and translate them into product opportunities and functional requirements.
• Help map relationships across regulatory requirements, processes, risks, controls, data, and technology to identify gaps and opportunities for improved remediation and risk management.
• Evaluate emerging AI technologies, including Generative AI and machine learning, and assess opportunities to improve decision support, analyst workflows, operational effectiveness, and remediation outcomes.
• Support the development of product requirements, user stories, business cases, success metrics, and recommendations for new or enhanced capabilities.
• Collaborate with Technology and Data teams to support solution development, testing, validation, and implementation while maintaining appropriate governance, transparency, and human oversight.
• Analyze findings and develop practical, data-informed recommendations that improve scalability, execution, and effectiveness of Financial Crimes capabilities.
• Prepare executive-ready presentations, project updates, and supporting documentation, and communicate project outcomes and recommendations to business, technology, risk, and compliance stakeholders.

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled in a Bachelor’s degree program in business, economics, finance, risk management, data analytics, computer science, technology, or a related field.
• Candidates with an expected graduation date between December 2027 to June 2028
• Strong analytical, organizational, and problem-solving skills with the ability to synthesize information and translate findings into actionable insights.
• Excellent written and verbal communication skills.
• Demonstrated ability to collaborate effectively across diverse teams and stakeholder groups.
• Self-starter with the ability to manage multiple priorities and work effectively in a fast-paced, evolving environment.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint.

Preferred Qualifications

• Demonstrated interest in Product Management, Artificial Intelligence, Data Analytics, Financial Services, Risk Management, or Financial Crimes.
• Passion for solving customer and business problems through technology and innovation.
• Curiosity about emerging AI technologies, including Generative AI and machine learning applications.
• Strong analytical and problem-solving skills with the ability to synthesize data into actionable insights.
• Excellent communication and presentation skills.
• Ability to collaborate effectively across diverse teams and functions.
• Comfortable working in a fast-paced, highly regulated, and evolving environment.
• Team player who is naturally curious, adaptable, and comfortable navigating ambiguity.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is a globally integrated payments company, providing customers with access to products, insights and world-class experiences that enrich lives and build business success.