161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Corporate Communications, Director

CORPORATE COMMUNICATIONS, DIRECTOR 

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

ABOUT THE ROLE:

Capital One is looking for the head of the Canada PR function who will lead sophisticated public relations programs designed to  communicate key initiatives to customers, media, communities, community advocacy groups and other stakeholders. In this role, you will lead consumer-facing, multi-dimensional and integrated communications campaigns across channels to raise awareness, enhance perception and drive adoption of Capital One products and services, while also communicating about our mission. You will also proactively identify, assess and mitigate issues and risks impacting the company’s reputation with a broad range of internal and external stakeholders. You will serve as a strategic counselor to business leaders and will lead a PR team based in Toronto. 

The right candidate should demonstrate excellent judgment, communication skills, growth mindset, and have an insider understanding of the Canadian media landscape.

RESPONSIBILITIES:

• Lead ongoing, insights-based and results-focused PR programming to deepen awareness of the Capital One brand, offerings and community impact in Canada, while delivering on bold business goals. Thoughtfully determine when to incorporate earned media, influencer relations, experiential, sponsorships and content components into programming. 

• Develop an intentional thought leadership strategy to reinforce our mission, and foster advocacy on our behalf that enhances awareness, trust and credibility.

• Position internal thought leaders in relevant conversations that drive our story. 

• Establish and maintain relationships with key media outlets and influencers to further impactful storytelling

• Play a lead role in the company’s efforts to anticipate, identify and address potential threats to reputation health.

• Leverage a broad-based knowledge of the external environment and key stakeholders (media, customers, activists, regulators, policymakers, community and industry influencers) to provide communications advice and counsel to enhance and protect corporate reputation

• Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers. 

• Identify, build and maintain effective relationships with partners across the enterprise, including members of the brand marketing, government relations, legal and human resources teams. 

• Manage agency partners and large-scale budgets.

THE IDEAL CANDIDATE:

• Strong executive presence with the ability to lead tough conversations, navigate complex organizations and influence decision making

• Be bold in approach and creative execution

• Innovative thinker with a curious mind and an appetite for exploring the "gray space" between marketing and communications to tell impactful stories 

• Expert knowledge in the latest communications channels and how to best leverage for communications programs as part of the overall strategy

BASIC QUALIFICATIONS:

• Bachelor's Degree or military experience

• At least 7 years of Communications, Marketing, Public Relations experience or a combination

PREFERRED QUALIFICATIONS:

• Masters Degree in Business, Mass Communications, Marketing/Public Relations, Journalism

• 10+ years of experience in developing and implementing business communication and organizational change management strategies, plans and deliverables

• 5+ years of experience in creating and executing strategic and creative communication campaigns for organizations

• Background in public affairs and/or efforts to protect reputation health through integrated communications strategies

• Bilingual (English and French) capabilities - verbal and written

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

If you’ve heard our name before and are eager to find out more about us, hold that thought. Because we’re here to lift the lid on our collaborative and empowering culture, our diverse and supportive teams, plus our innovative approach to banking. Add to that the huge range of training, professional development, and personal growth opportunities we offer, and it should be easy to see why so many people are choosing to explore life at Capital One.