Job Description

The Default Mediation Specialist will be responsible for handling mediation appearances by phone for residential mortgage loans in the foreclosure process. Responsible for ensuring all foreclosure mediation activities are carried out to minimize company cost and/or liability. Perform all duties in accordance with the company’s policies and procedures, all state and federal laws and regulations, wherein the company operates.

WHAT YOU'LL DO:

• Perform all duties and responsibilities in accordance with the company’s policies and procedures, service level agreements, and compliance with and all applicable federal, state, and local regulations.
• Represent CMS by conducting foreclosure mediations by phone.
• Responsible for conveying denials to borrowers or the authorized third parties.
• Review approval terms for Trial Period Plans, Formal and Special Forbearance, Repayment Plans and Reinstatements to ensure borrowers have a complete understanding of program requirements.
• Perform other duties as assigned.

WHAT YOU'LL NEED:

• High School Diploma or equivalent work experience.
• Five (5) or more years’ mortgage industry experience.
• Two (2) or more years’ experience in Home Retention.
• Recent experience dealing directly with borrowers attempting to qualify for the Home Affordable Modification Program.
• Experience working with policies, statutes, and procedures.
• Work from home BUT near our office in Anaheim
• Work hours to be from 7:30am to 3:30 pm PST, or 8:00am to 4:30pm PST.

EEO/AAP Employer

Company Description

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. What We Offer: • Comprehensive healthcare plans for you and your family. Matching 401k • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). • Educational Reimbursement.