Job Description

The Cash Operations Specialist will be responsible for coordinating and processing all incoming mail, providing administrative and clerical support to the Cash Operation department, processing, posting and applying payments for residential mortgage accounts and preparing payments for deposit.  Perform all duties in accordance with the company’s policies and procedures, all state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Coordinate and open all incoming mail.
• Request instructions from business units when appropriate.
• Post received payments and exception items, such as checks, wires, lockbox items, and Western Union, to corresponding residential mortgage accounts.
• Post items rejected by the Loan Servicing system’s automated posting function.
• Perform posting reversals resulting from returned checks.
• Reconcile and record all incoming checks and prepare daily deposits.
• Research payment application inquiries and correct payment postings, as necessary.
• Research issues and take corrective action, as appropriate.
• Document and record changes to customer information in Loan Servicing information system.
• Serve as secondary support for receiving, recording and compiling all incoming payments/checks.
• Perform other duties as assigned.

QUALIFICATIONS:

EDUCATION, EXPERIENCE AND/OR LICENSES: 

• High School diploma or equivalent work experience.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: 

• Reasoning ability.
• Ability to understand complex problems and collaborate/explore alternative solutions.
• Ability to make decisions that have moderate impact on immediate work unit.
• Ability to organize and communicate thoughts and ideas into understandable terminology.
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.

“Carrington currently expects that some or all of its affiliated companies will need to comply with one or both of the COVID-19 vaccine mandates announced on September 19, 2021 as part of President Biden’s Path Out of the Pandemic: COVID-19 Action Plan. Therefore, Carrington is currently requiring that any applicant for an open position either provide evidence that they are fully vaccinated or commit to being fully vaccinated prior to their start of employment.  Carrington will comply with applicable laws regarding requests for exemptions from this requirement.”

e are an Equal Opportunity Employer

Company Description

Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. What We Offer: • Comprehensive healthcare plans for you and your family. Matching 401k • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). • Educational Reimbursement.