Job Description
Responsible for selling mortgages and adhering to company guidelines Responsible for advising customers regarding their options for obtaining a new mortgage, with a focus on purchase lending. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Discuss mortgage options for purchase loans with prospective and current customers.
May do occasional refinance loans, generally with previous clients.
Manage the loan process according to current legal and company guidelines and applicable federal, state and local regulations.
Follow up with prospective clients regarding documents that were submitted for review, analyze credit reports, income documents and further research as required.
Maintain in depth knowledge of FHA, FNMA, FHMC, VA, and USDA products in order to provide the highest levels of service for our clients and the consistent communication needed to educate and inform borrowers throughout the process.
Adhere to all phone disclosure requirements when speaking to customers.
Explain various loan products to customers.
Ensure loans are in compliance with Carrington guidelines, applicable state and federal regulations, and investor requirements.
Partner with operations staff to ensure expedient process of file flow.
Provide a high level of customer service to customer and agent during the loan process.
Establish and maintain relations with Vylla agents, Concierge and title.
Perform other duties as assigned.
Company Description
Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics, and investor reporting – all while preserving homeownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. What We Offer: • Comprehensive healthcare plans for you and your family. Matching 401k • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). • Educational Reimbursement. Work onsite in Anaheim.