Job Description

 JOB SUMMARY

Join the leading accounts receivable automation company in the payments space and be a part of a growing team. This is an exciting opportunity for a seasoned Sage Intacct Consultant to support businesses in syncing incoming payments into Sage Intacct and other software systems.

Century Business Solutions provides the #1 integrated payment platform for small businesses, and has been recognized as the 23rd fastest-growing company in Orange County by the Orange County Business Journal, a top 10 software solution by GetApp, and featured in Forbes, Entrepreneur, Huffington Post, and AMC.

JOB DUTIES:

• Assist the sales team by engaging potential customers while presenting software demonstrations.
• Track all communications in Salesforce CRM system and other systems to ensure visibility.
• Responsible for implementing Sage Intacct payment integration and other software solutions.
• Troubleshoot issues appropriately to ensure timely resolution.
• Utilize and update team documentation and training guides to assist team members.
• Train our customers on our solutions and provide ongoing support to them.
• Manage support cases assigned in queue and listen to customer issues and identify ways to resolve the issues, while keeping the customer informed regularly.
• Follow up with customers and assist them with completing surveys and providing feedback.
• Collaborate with other departments internally to ensure appropriate responsiveness.

QUALIFICATIONS

• Technical knowledge and understanding of performance related to Sage Intacct REQUIRED
• Experience implementing and maintaining Sage Intacct_ REQUIRED_
• Prior experience providing training and/or demonstrating products or software REQUIRED
• Ability to maintain a positive attitude and build rapport and relationships with customers.
• Willingness to put in the time needed to complete assigned tasks, including multi-tasking.
• Self-starter with the ability to ask questions, learn quickly and work independently.
• Strong proficiency in Microsoft Excel, Word, Outlook, and other computer-based programs.
• Flexibility and ability to thrive in a rapidly changing environment.
• Must have strong communication skills and enthusiastically present solutions to customers and to work with a range of different personalities.
• Need to demonstrate exemplary written and verbal communication skills.

BENEFITS:

• Comprehensive benefits package, including medical, dental, vision and life insurance.
• Complimentary fitness center access at our office building, with free weights and cardio equipment.
• On-site dry cleaners and car wash/detail services available, as well as phenomenal office views.
• 401K complete with company match.
• Paid sick and PTO days.

The right candidate will be rewarded with opportunities for increased earning potential, career advancement and professional growth. This is an opportunity to join a proven company breaking through to the next level.

Job Type: Full-time