Job Description

In our CLIENT SUPPORT SPECIALIST role, you will provide support to customers by doing virtual demonstrations, installations, and troubleshooting of our software products. TRAINING IS PROVIDED; HOWEVER, GOOD WRITTEN, VERBAL COMMUNICATION SKILLS AND GENERAL COMPUTER SKILLS ARE REQUIRED.

POSITION REQUIREMENTS:

· Perform software demonstrations showing potential clients how our product/service works

· Work collaboratively with management, software development, project management, sales teams, and any other members of various departments

· Assist Support team by reviewing records, following up with customers, assist via remote sessions, and update case documentation in CRM system

· Ability to diagnose and document software related matters for development inquires

· Ability to maintain a positive attitude and build rapport and relationships with customers

· Willingness to put in the time needed to complete assigned tasks, including multi-tasking

· Self-starter with the ability to ask questions, learn quickly and work independently

· Strong proficiency in Microsoft Excel, Word, Outlook, and other computer-based programs

· Must have strong communication skills and enthusiastically present solutions to customers and to work with a range of different personalities

· Need to demonstrate exemplary written and verbal communication skills

PREFERRED SKILLS:

· Prior experience with training and/or demos on products or software is strongly desired

· Familiarity with remote desktop protocol and screen sharing software to preform remote assistance

· Familiarity with remote software installations and troubleshooting

· Experience with software installation procedures

· Background in development, coding, or systems management

· Experience implementing and maintaining ERP software systems

BENEFITS:

· Comprehensive benefits package, including medical, dental, vision and life insurance

· Complimentary fitness center access at our office building, with free weights and cardio equipment

· On-site dry cleaners and car wash/detail services available, as well as phenomenal office views

· 401K complete with company match

· Paid sick and PTO days

COMPANY:

Century Business Solutions has established a reputation for being one of the top B2B payment solutions providers since 2004. We are known for our own unique cost-reducing credit card processing solutions and embracing emerging new technologies in the industry. We are committed to understanding our merchants’ needs and providing them with solutions that offer the greatest time and financial savings.

• Century has been recognized by Inc. as one of the fastest growing companies in America, top 23rd fastest growing company in Orange County by Orange County Business Journal, ranked top 10 software solution by GetApp, and featured in many top publications and networks including Forbes, Huffington Post, PYMNTs.com, Entrepreneur, and AMC.
• We care about people. We treat our customers like friends, and we treat our employees like family. We’re not in it for the short-term gain. We know that investing in our customers’ happiness is the best long-term business practice.

Job Type: Full-time

Company Description

Century Business Solutions has established a reputation for being one of the top B2B payment solutions providers since 2004. Century has been recognized by Inc. as one of the fastest growing companies in America, top 23rd fastest growing company in Orange County by Orange County Business Journal, ranked top 10 software solution by GetApp, and featured in many top publications and networks including Forbes, Huffington Post, PYMNTs.com, Entrepreneur, and AMC.