Associate Technical Support -Job ID: 20181127-7321 Job Category: Information Technology Relevant Work Experience: IT-Other Specialty Engineering-less than 2 yrs Current Licenses / Certifications: None Position Located In: TX - Austin Education: HS/GED Job Type: Full Time Description: -We believe that, when done right, investing liberates people to create their own destiny.We are drivenby our purpose to champion every clients goals with passion and integrity.We respectand appreciate the diversity of our employees, our clients, and the communities we serve.We challengeconventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of own your tomorrow every day.We championour employee strengths, guide their development, and invest in their long-term success.We hireoptimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed. As a company, we were established byChuckover 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future. Our Opportunity: This position is the first point of contact for our internal customers and assists with monitoring enterprise wide alerts, as well as performing work within ITOs incident, problem, and change queues and providing initial triage on events. What youll do: -First point of contact for our internal customers, via phone calls, ticketing, and email. Must exhibit strong inter-personal and communication skills, as this role has regular interactions with various support groups and end-users. -Fulfill assigned roles such as alert monitoring, transcribing events, paging out to business partners, and participating in service recovery events. -Focus on service restoration of incidents, while also escalating to the appropriate team(s) as needed. -Completes work assignments based on departmental priorities and system criticality, under general supervision of more experienced administrators. -Create change tickets for routine accelerated hardware replacements on servers. Execute change tickets with assistance. -Maintains and increases technical knowledge by attending training activities and establishing personal networks. -Performs other duties as assigned or apparent. NOTE: The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. What you have: -Zero to two years of experience in a large data center environment (1000+ servers), -A general knowledge and understanding of server operating systems as normally obtained through the completion of a Bachelor's degree in computer science/information systems or formal technical training. -General knowledge with managing technology in remote environments and working in a 24x7/high availability datacenter environment. -General knowledge of core infrastructure services such as DNS, NAS, SAN, Networking, SMTP, NAC, Active Directory, GPOs, and DHCP. -General knowledge of load balancers (HSE, CSM, Netscaler) to add or remove specific servers and/or service ports from load balance under supervision of a senior staff member. -High skill with of most UNIX/Windows Server commands/utilities. -Familiarity with most basic system administration tools and processes; for example, can boot/shutdown a machine, add and remove user accounts, use backup programs and fsck, maintain system database files (groups, hosts, aliases). -Fundamental understanding of a UNIX or Windows Server-based operating system; for example, understands job control, soft and hard links, distinctions between the kernel and the shell. -Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts. -Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets. -Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and answering calls from phone queue. -Must possess the ability to prioritize and perform multiple tasks simultaneously. May be called upon to assist with an outage and or event to restore services. What youll get: -Comprehensive Compensation and Benefits package -Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts -Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program -Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions -Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships -Not just a job, but a career, with an opportunity to do the best work of your life Learn more about -. Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online. Job Specifications -Relocation Offered?: -No -Work Schedule: -Evenings -Languages: -English - spoken -Current Licenses / Certifications: -None -Relevant Work Experience: -IT-Other Specialty Engineering-less than 2 yrs -Position Located In: -TX - Austin -Education: -HS/GED -Job Type: -Full Time Category:Information Technology Activation Date: Monday, December 31, 2018 Expiration Date: Tuesday, January 22, 2019