TECHNICAL SUPPORT ADMINISTRATOR Chartway Federal Credit Union 68 reviews

• Virginia Beach, VA At Chartway, helping our members achieve their dreams is our business. Through living Chartways vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or youre just getting started, we invite you to join our team. The Technical Support Administrator reports to the IT Support Manager. Responsible for providing quality technical support to users. The position is directly involved in troubleshooting/resolving personal computer, application, and peripheral-related problems. Provides front-line interaction with users and acts to ensure all reported problems are resolved. Provides phone coverage of the primary internal Chartway Help Desk line as required. Develops ideas for improving and enhancing the general operation of the support desk and user experience. Installs, configures, tests, and supports new applications as required. Provides first level analysis and diagnostics of reported problems (including Desktop Operating Systems, network, branch, and PC issues). Provides backup for IT computer operations as required; required to have cell phone for after hours and weekend on-call duties as needed. Qualified candidates will have an Associates Degree (AS in computer science or similar) or equivalent experience, and one or more of the following certifications A+, Microsoft MCP, Network +, CCNA, or equivalent experience. Approximately 2-5 years of technology support experience needed, focused on customer interaction with excellent customer service skills (preferably experience with a financial institution). Knowledgeable in installation and support of Microsoft Windows operating system, including installation, support, and testing of new applications and in the basics of supporting an Ethernet network (including wiring, installation of PC hardware and software, and troubleshooting. Possess broad knowledge and understanding of current and emerging technologies and their relevance as tools in the IT industry. Ability to provide first level support to end users in the areas of network, desktop, applications, telecommunications, web, and Desktop Operating Systems. Will need to be able to effectively work with other departments, prioritize and escalate issues problems as necessary, and provide resolution follow-up. Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration. Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer. 3 hours ago - save job - original job Apply On Company Site Other jobs you may like Service Desk Technician Lead Perspecta - Norfolk, VA 4 days ago Service Desk - Telephony Analyst Perspecta - Norfolk, VA 4 days ago Service Desk - User Admin Perspecta - Norfolk, VA 4 days ago Service Desk - Tier 1 Agent Perspecta - Norfolk, VA 4 days ago Service Desk - T1 Agent Perspecta - Norfolk, VA 4 days ago

• Technical Support Administrator jobs in Virginia Beach, VA * Jobs at Chartway Federal Credit Union in Virginia Beach, VA * Technical Support Administrator salaries in Virginia Beach, VA Chartway Federal Credit Union Chartway Federal Credit Union 68 reviews Chartway Federal Credit Union, a not-for-profit, member-owned financial institution, has been proudly serving members for more than half a... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume