(Dental) Customer Service Advocate ** ** Help others. Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people? How about a role that makes you feel like you are making an impact every single day? Alright, lets do this First things first, were a global health service company dedicated to helping people improve their health, well-being and sense of security. But we dont just care about your well-being, we care about your career health too. Thats why when you work with us, you can count on a different kind of career - youll make a difference, learn a ton, and change the way people think about health insurance. Customer Advocates help our 90+ million customers make the most out of their Cigna benefits. Heres a little more about what youll do: * Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions. · Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time. · Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs. * Enjoy regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job training to ensure youre successful here. (And enjoy your job too!) What you should have: · Must be willing to work 4 days Monday through Friday 11:30am to 8:00pm and Saturday 9:30am - 6:00pm * High School Diploma or equivalent required, Associates or Bachelors degree preferred * 1+ years of customer service experience analyzing and solving customer problems required; * Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer * Knowledge of Medical Terminology a PLUS * Excellent written and oral communication skills · Exceptional organizational and time-management focus You are the right person if you have: High School Diploma or equivalent Minimum of 1 year of customer service experience Proficiency in Microsoft Office (Word, Excel, Outlook); high level capacity to multitask independently on a computer **Training Requirements: ** No time off during training For US Candidates: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require an accommodation, please visit our Careers website or contact us at +1-800-551-3539. **Primary Location: **United States-Pennsylvania-Scranton **Work Locations: ** **Job: **Bus Ops--Customer Service **Organization: **Cigna Healthcare of North Carolina **Job Level: **Individual Contributor **Schedule: **Full-time **Job Type: **Standard **Job Posting: **Apr 27, 2018, 6:48:25 PM **Shift: **Day Job **Travel: **No