The Role: This is a rare ground floor opportunity for an investment operations professional to contribute to Personal Capital’s client service and operations department. The Operations Associate works directly with Personal Capital’s investment clients and Financial Advisors in a progressive thinking, technology-focused environment.

Specific duties include, but are not limited to:

• Facilitation and oversight of the establishment and transfer of new client accounts using cutting-edge proprietary and third-party technology solutions.
• Handling of cash management functions including wire and ACH transfers.
• Work with the Investment Committee and Financial Advisors to ensure client portfolios are appropriately implemented.
• Liaise with our broker-dealer custodian on all client operational matters.
• Liaise with our portfolio management provider on all client operational matters.
• Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference.
• Assist in the development and documentation of operational processes.

The ideal candidate will execute on standards that redefine the existing industry landscape, pushing the limitations of conventional boundaries through integration of technology and creative thinking. They will embrace the ability to participate in an organization with a reputation for customer-centricity and long-term client relationships. The ideal candidate will be flexible, as their responsibilities could change as the model is further developed and refined.

Desired Skills & Experience:

• A minimum of 2 years experience in financial services operations preferred.
• Experience with all areas of the client operations aspect of investment advisory. Examples: (ACAT, IRA distributions).
• Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.
• Current knowledge of investment products and services.
• Compliance: Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements. Possesses a clean U4 record.
• Remote Delivery: Exposure to web-based investment service delivery. Comfortable executing a remote-delivery service model -- paperless, branchless, cloud-based infrastructure – and delivering a quality client experience that is better than face-to-face.
• Exceptional verbal, written and listening communication skills.
• Strong interpersonal skills, team-oriented, and collaborative.
• Ability to work at the tactical and strategic level.
• Series 65 or equivalent preferred, but not required.

At Personal Capital, we transform financial lives through technology and people. As the pioneer and market leader in digital wealth management, we are disrupting the traditional $30 trillion U.S. wealth management market. We combine powerful technology tools with fiduciary advisory services, delivered virtually and directly to the consumer. Our free personal finance dashboard is utilized by millions of people, helping them track their finances all in one place. Our award-winning app paved the way for our advisory firm, which provides personalized investment portfolios for families and individuals across the United States.

When you choose a career with Personal Capital, an Empower Company, it’s an opportunity to shape your future. You join a team committed to helping people transform their financial lives. At Personal Capital, we do things differently. We embrace unique perspectives and identities, and we empower everyone to bring their best each day by fostering an inclusive community.