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Client Service Specialist

TD Ameritrade

TD Ameritrade

Client Service Specialist

Flushing, NY
+1 location
Cleveland, OH
Full Time
Paid
  • Responsibilities

    The Client Service Specialist provides excellent service, operation and sales support to the Branch staff and our clients. Serves as the initial point of contact with responsibilities to greet, direct, and assist walk-in or call-in clients with any service related issues as well as account questions, issues, problem resolution, and escalations. Builds positive relationships with peers, business partners, and colleagues while working effectively with others to accomplish organizational goals. Licensing is not required for this role but TD Ameritrade may consider holding Series 7 & 66 for experienced candidates.

    RESPONSIBILITIES:

    • Responsible for the day-to-day operations and administrative functions of the branch.
    • Work with Sr Financial Consultants and Financial Consultants to communicate solutions either directly or indirectly with clients.
    • Identify and refer lead opportunities to Sr Financial Consultants and Financial Consultants
    • Acts as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partners
    • Adhere to all compliance/risk procedures and follow corporate and industry protocols.
    • Ensure that all paperwork, policy and procedures for client requests have been adhered to in order to satisfy compliance requirements.
    • Assist Branch Manager in performing daily key compliance and oversight activities for the branch.
    • Participate in projects to improve processes and enhance the client experience
    • Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.
  • Qualifications

    REQUIREMENTS:

    • Excellent communication and computer skills, including MS Word, Excel, and PowerPoint.
    • Research and resolution of complex client inquiries via phone, cases, and chat
    • Excellent interpersonal and organizational skills; Strong attention to detail.
    • Perform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.
    • Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.
    • Must demonstrate a positive and professional image at all times.
    • 1-2 years of customer service and/or sales experience preferred.
    • Military education or experience may be considered in lieu of civilian requirements.
  • Industry
    Financial Services
  • Locations
    Flushing, NY • Cleveland, OH
  • About Us
    At TD Ameritrade we help individual investors pursue their financial goals through our brokerage subsidiaries. For more than 40 years we have been serving individual investors – from the first-time investor to the sophisticated trader, and from the “do-it-yourself” to the “do-it-for-me” investor. We offer a broad range of investment tools and services – all at a great value. We engage with our clients in many different ways including online, on-the-go via mobile applications, over the phone or through independent registered investment advisors. Our clients choose how they want to work with TD Ameritrade – not the other way around.