Chargeback Analyst I Job Locations US-IA-Urbandale Req No. 2018-3322 Category Business/Client Support Type Full-Time The Opportunity CO-OP Financial Services is bringing digital transformation to the credit union movement. Were creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If youre passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services. We are seeking a talented Chargeback Analyst to assume responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction. What You Can Look Forward to * Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. * Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution. * Obtains knowledge of both credit and debit card fraud and dispute processing. * Keeps informed on product enhancements, system changes, and compliance issues. * Proactively pursues career path education and shows expected progress on learning plan. * Supports the strategic future, culture, and leadership practices. * Consistently demonstrates teamwork with internal and external clients. * Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. What Youll Need to Succeed * High School Diploma or equivalent. * Strong written and oral communication skills. Communication via Phone and E-Mail on a daily basis with clients and customers. * High level of professionalism and teamwork, while working in a fast-paced environment. * Ability to work within assigned time frames based on client expectations. * Strong problem solving skills and inherent decision making abilities are required. * Must align with the credit union philosophy of people helping people and our corporate values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change. * 1-2 years of experience in chargeback/disputes processing. * PC skills (Microsoft Outlook, Excel and Word programs). * Familiarity with the First Data system and or STAR system. * Knowledge of card industry, VISA/MasterCard Regulations. Why Join CO-OP? Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, youll have a chance to directly impact the access of financial opportunities to individuals and communities and youll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed. With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech. The Perks * Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. * Health benefits medical, dental, & vision plus wellness programs and gym reimbursements. * 401K with generous company match. * Tuition reimbursement.