Job Description
Job Title: Desktop Support
Location: Atlanta , GA , USA---On-Site Role
Contract Position
Responsibilities and Duties :
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Responsible for troubleshooting o365 and submitting tickets to DPH through portal
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Understanding of Cisco Meraki
• Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.
• Create and update documentation
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets
• Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration
• Driver's license
Minimal Requirements:
• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
• A+ and Net+ Certification or equivalent required.
Company Description
Cogent Infotech is a global, award-winning IT
consulting firm headquartered in Pittsburgh, PA., USA. Since 2003, the
CMMI level 3 and ISO-certified organization has served 120+ government
agencies, 65+ Fortune 500s, and global system integrators. We
revolutionized digital transformation through app dev, cloud, security
and data services, workforce solutions, and L&D. Cogent's culture is
rooted in diversity, inclusion, and sustainability, reflected through
13 best workplace awards in 2022, including Best Company for Women,
Diversity, and Culture.
Cogent Infotech is a global, award-winning IT \r\nconsulting firm headquartered in Pittsburgh, PA., USA. Since 2003, the \r\nCMMI level 3 and ISO-certified organization has served 120+ government \r\nagencies, 65+ Fortune 500s, and global system integrators. We \r\nrevolutionized digital transformation through app dev, cloud, security \r\nand data services, workforce solutions, and L&D. Cogent's culture is\r\n rooted in diversity, inclusion, and sustainability, reflected through \r\n13 best workplace awards in 2022, including Best Company for Women, \r\nDiversity, and Culture.